Alloy Software Completes SOC 2 Type II Certification  

Alloy Software has achieved SOC 2 Type II certification, reaffirming our commitment to strong security and demonstrating our consistent performance and reliability since earning Type I in Spring 2025. 

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We are pleased to announce that Alloy Software has successfully achieved SOC 2 Type II certification. This accomplishment reinforces our ongoing commitment to rigorous security standards, operational reliability, and the responsible protection of customer data.

What is SOC 2 Type II certification?

Service Organization Control 2 (SOC 2) is a widely recognized framework developed by the American Institute of Certified Public Accountants (AICPA).  Technology providers use SOC 2 to demonstrate strong internal controls across five Trust Services Criteria:

  • Security: How the system is protected against unauthorized access
  • Availability: Whether the system is available and operational, even if unexpected issues occur
  • Processing integrity: Accuracy, completeness, and reliability of complex transactions
  • Confidentiality: How sensitive information is protected
  • Privacy: How personal information about users is collected, stored, and managed
    SOC 2 requires an independent, third-party audit to verify how organizations manage and safeguard customer data.

SOC 2 Type I vs. SOC 2 Type II

While SOC 2 Type I confirms that an organization’s security, availability, processing integrity, confidentiality, and privacy practices are properly designed and implemented at a single point in time, SOC 2 Type II goes further by validating that the controls operate effectively and consistently over an extended period, typically a minimum of several months.

Because of this longer evaluation window, SOC 2 Type II is a more rigorous and comprehensive designation. We earned our Type I certification in April 2025 and completed the Type II audit in early November 2025. Achieving Type II certification within this timeframe highlights the strength and maturity of our security practices and underscores our continued commitment to protecting our customers’ data.

For more details on SOC 2 audits and what they cover, check out our article: SOC 2 Audit: Frequently Asked Questions.

Why is this important?

Alloy Software’s SOC 2 Type II certification provides independent validation that we maintain enterprise-grade controls to protect the data of our cloud customers.

For our partners and customers, this means:

  • Trust and confidence
    Earning SOC 2 Type II highlights our commitment to safeguarding information and maintaining the highest standards in data management and processing.
  • Stronger security
    The SOC 2 audit rigorously evaluates our security measures, ensuring Alloy Software’s systems and procedures align with industry best practices.
  • Operational reliability
    The certification also examines how we run our operations. You can rely on consistent, dependable, and high-performing platform services.

In short, this certification demonstrates that we operate with the transparency, discipline, and professionalism you expect from a trusted ITSM partner.

About our auditor

Alloy Software’s SOC 2 Type II certification was conducted by Thoropass, a respected independent auditing firm specializing in IT security and compliance assessments. Their thorough evaluation confirms that our internal controls, processes, and practices meet the rigorous SOC 2 standards for security, availability, processing integrity, confidentiality, and privacy.

Partnering with a trusted auditor like Thoropass provides independent verification of our commitment to protecting customer data, giving our clients added confidence in the reliability and security of our platform.

The road ahead

Achieving SOC 2 Type II certification is an important milestone in our commitment to security and reliability. While this certification reflects our controls over the past evaluation period, Alloy Software will continue to monitor and refine our systems, update policies and procedures, and maintain readiness for the next annual SOC 2 audit.

This ongoing approach ensures that our platform consistently meets the highest standards, giving clients confidence in its security, performance, and reliability not just today, but well into the future.

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