Launch your favorite tools directly from incident tickets using a wide arsenal of ready-to-use integrations. Ping affected computers, open a Remote Desktop session, search the Microsoft Knowledge Base, reset a user’s password — these and other quick ready-made solutions are available at just a single click.
Enrich your incident management process. Integrate our native self-service portal with your favorite chat solution. Automatically create incidents from chat session transcripts.
Do you use Microsoft Teams, Slack, or another tool for collaboration? Connect it to our solution and immediately notify your service support team members when a new incident is submitted, a problem is escalated, or any other important event occurs.