Products & Features

Improve the way you work. Deliver new experiences and boost productivity with powerful solutions across your organization.

All-inclusive IT Service Desk

IT Service Management

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Request Management

Save time, reduce efforts, and enforce consistency by automating and optimizing the process of requesting and provisioning of IT assets and services.

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Project Management

Plan projects, manage tasks, track progress, and relate projects with incidents, requests, changes, and assets to support and deliver better IT services.

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Enterprise Service Management

Extend ITSM proven best practices to HR, finance, and other departments.

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Onboarding

Automate onboarding  and get new employees up to speed faster.

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IT Asset Management

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Vendor Management

Collect, organize, and streamline vendor data to reduce supplier risks and optimize costs.

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Product Catalog Management

Create and manage IT Product Catalog to control spending, enforce policies, and eliminate redundancies.

IT specialist working with Network Inventory Software

Network Discovery

Workflow helps wwith IT asset lifecycle management

Workflow and Automation

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ITIL processes library

Reduce implementation time with a strong ITIL foundation of ITAM and ITSM best practices out-of-box.

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Ingenious Relationships

Gain complete IT operational awareness with intelligent data links that automatically create meaningful relationships between your assets, services they are involved in, incidents, and work orders.

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Auto-Assignment

Automatically assign tickets based on the availability of your resources using round robin or load balancing methods.

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Data archiving

Save your data by removing interference from your IT support team via regularly scheduled automatic data archiving.

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Calendars

Empower your technicians to manage their inquiries, tasks, rest time, and reminders from the central support calendar.

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Single Sign-On

Simplify access with Single Sign-On (SSO) for internal users on a Windows domain network.

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Snippets

Quickly reuse frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. when updating tickets or managing assets.

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Cloud and On-Premise

Whether your prefer a cloud-based or on-premise solution, we’ve got you covered.

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Recurring Tickets

Automate repeating tasks, such as daily backups or bi-annual installation of SSL certificates easily.

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Integrations

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Zappier

Seamlessly connect and collaborate with over 2,000 other apps and services such as Gmail, MailChimp, LiveChat, and Trello, and more. 

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Network monitoring management

Automatically convert alerts from your network monitoring tool like Nagios or Solarwids to incidents and work orders.

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Office 365 calendar

Automatically create Office 365 calendar events based on your workflow and business logic.

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Native apps and tools integrations

Seamlessly integrate tickets or assets with your favorite tools and launch them with a single click for easy control and management.

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API

Easily integrate with 3rd party systems with a comprehensive REST API.