Products & Features
Improve the way you work. Deliver new experiences and boost productivity with powerful solutions across your organization.
IT Service Management
Link to: Incident Management
Incident Management
Restore services faster and reduce downtime with smart routing and advanced workflow automation.
Link to: Problem Management
Problem Management
Determine and investigate the root cause of the problems and prevent future issues in advance.
Link to: Change Management
Change Management
Control changes in your environment, predict their impact and plan them accordingly for minimal service downtime.
Link to: Service Catalog
Service Catalog
Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services.
Link to: Request Management
Request Management
Save time, reduce efforts, and enforce consistency by automating and optimizing the process of requesting and provisioning of IT assets and services.
Link to: SLA Management
Service Level Management
Secure timely service delivery and increase customer satisfaction. Design, build, monitor SLAs throughout their lifecycle.
Link to: Configuration Management Database
CMDB
Build a complete repository of your IT assets and services. Gain the decision-making power to improve the quality and performance of your IT infrastructure.
Link to: IT Project Management
Project Management
Plan projects, manage tasks, track progress, and relate projects with incidents, requests, changes, and assets to support and deliver better IT services.
Link to: Knowledge Base Software
Knowledge Management
Put your team’s expertise into a centralized, searchable knowledgebase – a simple, easy to navigate resource for your entire organization.
Link to: Enterprise Service Management
Enterprise Service Management
Extend ITSM proven best practices to HR, finance, and other departments.
Link to: Self-Service Portal
Self-Service Portal
Provide employees with 24×7 access to a centralized resource where they can quickly find the answers they are looking for and request the services they need.
Link to: Mobile App for Technicians
Mobile App
Manage your incidents, requests, and work orders on the move from a single, native mobile app.
Link to: Performance Analytics
Reports and Dashboards
Personalized dashboards and reports give you a detailed insight into your IT processes and key data points.
Link to: Work Order Management
Work Order Management
Easily manage your work orders from scheduling to assignment and completion.
Link to: Employee Onboarding
Onboarding
Automate onboarding and get new employees up to speed faster.
IT Asset Management
Link to: IT Asset Lifecycle Management
Asset Lifecycle Management
Gain unparalleled oversight of your IT assets and take control of their entire lifecycle from procurement to retirement.
Link to: Network Inventory
Asset Discovery
Discover IT assets and populate your CMDB automatically. Get an accurate and up-to-date picture of your IT infrastructure.
Link to: IT Asset Management Software
Software Asset Management
Simplify license management and facilitate automatic licensing compliance validation with a number of predefined entitlement rules.
Link to: Contract Management
Contract Management
Easily organize contract approvals with Alloy’s smart workflow engine. Be aware of renewals and enforce timely cancellations with automatic email alerts about approaching renewal dates.
Link to: Purchase Order Management
Purchase Order Management
Take control of purchasing workflow. Define preferred vendors, establish budgets, and keep the history of Purchase Orders and requests for complete transparency.
Link to: Vendor Management
Vendor Management
Collect, organize, and streamline vendor data to reduce supplier risks and optimize costs.
Link to: Consumable Management
Consumable Management
Effortlessly track consumables across your organization. Prevent costly downtime with flexible low threshold rules, email notifications, and even automatically generated purchase orders to ensure timely restocking.
Link to: Equipment Checkout
Equipment Checkout Management
Stay on top of the IT assets that lend to your users for temporary use. Provide them with a convenient way of reserving equipment via the Self Service Portal, track return dates, and remind users to return borrowed items on time.
Link to: Preventive Maintenance
Preventive and Planned Maintenance
Schedule preventative maintenance tasks and increased productivity through reduced equipment downtime and improved maintenance costs.
Link to: Mobile Physical Inventory
Mobile Physical Inventory
Perform a physical inventory anytime, anywhere with our mobile app. Perform inventory even in areas with no wireless data connection.
Product Catalog Management
Create and manage IT Product Catalog to control spending, enforce policies, and eliminate redundancies.
Network Discovery
Link to: Agentless Network Discovery
Network Discovery and Audit
Discover and audit PCs, servers, and other devices across all of your network segments.
Link to: Network Mapping Software
Network Mapping
Access an auto-generated topological map of your network and utilize a detailed and logically structured view of your infrastructure. Predict the impact of hardware and software failures on your network infrastructure.
Link to: Software Inventory
Software Inventory
Master your software from Adobe to Microsoft applications, to Windows hotfixes, driver updates, and more. Minimize security threats and risks while staying compliant. Track software licenses and their expiration and renewal dates.
Link to: Switch Port Mapping
Switch Port Mapping
Visualize network switches and hubs right down to the ports for a complete oversight of not only what switches you have, but also where devices are connected.
Link to: Chromebook management
Chromebook Management
Integrate company’s Chromebook inventory with IT Asset Management and Service Desk workflows
Workflow and Automation
Link to: ITIL Processes Library
ITIL processes library
Reduce implementation time with a strong ITIL foundation of ITAM and ITSM best practices out-of-box.
Link to: Workflow Automation
Alloy Workflow Engine
Take control of your IT operations with digital workflows that align with your business goals and operational practices.
Link to: Universal Relationships
Ingenious Relationships
Gain complete IT operational awareness with intelligent data links that automatically create meaningful relationships between your assets, services they are involved in, incidents, and work orders.
Auto-Assignment
Automatically assign tickets based on the availability of your resources using round robin or load balancing methods.
Link to: Email Ticketing
Email to Ticket automation
Convert email requests and incidents to tickets automatically and leverage the auto-routing of tickets to the right people.
Link to: Email Notifications
Email notifications
Alert IT professionals, employees, and customers at every step of the way with custom email and SMS notifications.
Link to: IT Asset Lifecycle Management
Lifecycle management
Create a complete lifecycle for any business objects like incidents, assets, PO with no limitations.
Data archiving
Save your data by removing interference from your IT support team via regularly scheduled automatic data archiving.
Calendars
Empower your technicians to manage their inquiries, tasks, rest time, and reminders from the central support calendar.
Link to: Single Sign-On (SSO)
Single Sign-On
Simplify access with Single Sign-On (SSO) for internal users on a Windows domain network.
Snippets
Quickly reuse frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. when updating tickets or managing assets.
Link to: Automated Approvals
Alloy Approval Engine
Alloy automated approvals streamline approval processes in your company and eliminate the hassles and inefficiencies of traditional approval procedures.
Link to: Cloud and On-Premises
Cloud and On-Premise
Whether you prefer a cloud-based or on-premise solution, we’ve got you covered.
Link to: Preventive Maintenance
Recurring Tickets
Automate repeating tasks, such as daily backups or bi-annual installation of SSL certificates easily.
Integrations
Link to: Zapier Integration
Zapier
Сonnect and collaborate with over 3,000 apps and services, including Gmail, MailChimp, LiveChat, and Trello, and much more.
Link to: Integrations
Network monitoring management
Automatically convert alerts from your network monitoring tool like Nagios or Solarwids to incidents and work orders.
Link to: Integrations
Office 365 calendar
Automatically create Office 365 calendar events based on your workflow and business logic.
Link to: Marketplace
Native apps and tools integrations
Seamlessly integrate tickets or assets with your favorite tools and launch them with a single click for easy control and management.
