Products & Features
Improve the way you work. Deliver new experiences and boost productivity with powerful solutions across your organization.
Restore services faster and reduce downtime with smart routing and advanced workflow automation.
Determine and investigate the root cause of the problems and prevent future issues in advance.
Control changes in your environment, predict their impact and plan them accordingly for minimal service downtime.
Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services.
Save time, reduce efforts, and enforce consistency by automating and optimizing the process of requesting and provisioning of IT assets and services.
Secure timely service delivery and increase customer satisfaction. Design, build, monitor SLAs throughout their lifecycle.
Build a complete repository of your IT assets and services. Gain the decision-making power to improve the quality and performance of your IT infrastructure.
Plan projects, manage tasks, track progress, and relate projects with incidents, requests, changes, and assets to support and deliver better IT services.
Put your team’s expertise into a centralized, searchable knowledgebase – a simple, easy to navigate resource for your entire organization.
Extend ITSM proven best practices to HR, finance, and other departments.
Provide employees with 24×7 access to a centralized resource where they can quickly find the answers they are looking for and request the services they need.
Manage your incidents, requests, and work orders on the move from a single, native mobile app.
Personalized dashboards and reports give you a detailed insight into your IT processes and key data points.
Easily manage your work orders from scheduling to assignment and completion.
Automate onboarding and get new employees up to speed faster.
Gain unparalleled oversight of your IT assets and take control of their entire lifecycle from procurement to retirement.
Discover IT assets and populate your CMDB automatically. Get an accurate and up-to-date picture of your IT infrastructure.
Simplify license management and facilitate automatic licensing compliance validation with a number of predefined entitlement rules.
Easily organize contract approvals with Alloy’s smart workflow engine. Be aware of renewals and enforce timely cancellations with automatic email alerts about approaching renewal dates.
Take control of purchasing workflow. Define preferred vendors, establish budgets, and keep the history of Purchase Orders and requests for complete transparency.
Collect, organize, and streamline vendor data to reduce supplier risks and optimize costs.
Effortlessly track consumables across your organization. Prevent costly downtime with flexible low threshold rules, email notifications, and even automatically generated purchase orders to ensure timely restocking.
Stay on top of the IT assets that lend to your users for temporary use. Provide them with a convenient way of reserving equipment via the Self Service Portal, track return dates, and remind users to return borrowed items on time.
Schedule preventative maintenance tasks and increased productivity through reduced equipment downtime and improved maintenance costs.
Perform a physical inventory anytime, anywhere with our mobile app. Perform inventory even in areas with no wireless data connection.
Create and manage IT Product Catalog to control spending, enforce policies, and eliminate redundancies.
Discover and audit PCs, servers, and other devices across all of your network segments.
Access an auto-generated topological map of your network and utilize a detailed and logically structured view of your infrastructure. Predict the impact of hardware and software failures on your network infrastructure.
Master your software from Adobe to Microsoft applications, to Windows hotfixes, driver updates, and more. Minimize security threats and risks while staying compliant. Track software licenses and their expiration and renewal dates.
Visualize network switches and hubs right down to the ports for a complete oversight of not only what switches you have, but also where devices are connected.
Integrate company’s Chromebook inventory with IT Asset Management and Service Desk workflows
Reduce implementation time with a strong ITIL foundation of ITAM and ITSM best practices out-of-box.
Take control of your IT operations with digital workflows that align with your business goals and operational practices.
Gain complete IT operational awareness with intelligent data links that automatically create meaningful relationships between your assets, services they are involved in, incidents, and work orders.
Automatically assign tickets based on the availability of your resources using round robin or load balancing methods.
Convert email requests and incidents to tickets automatically and leverage the auto-routing of tickets to the right people.
Alert IT professionals, employees, and customers at every step of the way with custom email and SMS notifications.
Create a complete lifecycle for any business objects like incidents, assets, PO with no limitations.
Save your data by removing interference from your IT support team via regularly scheduled automatic data archiving.
Empower your technicians to manage their inquiries, tasks, rest time, and reminders from the central support calendar.
Simplify access with Single Sign-On (SSO) for internal users on a Windows domain network.
Quickly reuse frequently used blocks of text, such as standard replies, troubleshooting recipes, signatures, etc. when updating tickets or managing assets.
Alloy automated approvals streamline approval processes in your company and eliminate the hassles and inefficiencies of traditional approval procedures.
Whether you prefer a cloud-based or on-premise solution, we’ve got you covered.
Automate repeating tasks, such as daily backups or bi-annual installation of SSL certificates easily.
Сonnect and collaborate with over 3,000 apps and services, including Gmail, MailChimp, LiveChat, and Trello, and much more.
Automatically convert alerts from your network monitoring tool like Nagios or Solarwids to incidents and work orders.
Automatically create Office 365 calendar events based on your workflow and business logic.
Seamlessly integrate tickets or assets with your favorite tools and launch them with a single click for easy control and management.
Easily integrate with 3rd party systems with a comprehensive REST API.