Alloy Navigator Express 7.2 Released

Shared Snippets

In addition to personal snippets (blocks of re-usable text), Alloy Navigator now supports shared snippets. Shared snippets are available to technicians in the Main Console and in the Web Portal.

Latest Activities Widget

Version 7.2 introduces a new “Latest Activities” dashboard widget. The widget displays most recent activities performed on Alloy Navigator objects. Clicking an activity item brings up the corresponding object record.

Duration Data Type

The new version supports user-defined and virtual fields of Duration type. Duration fields store time duration values, such as Time Spent for tickets.

Separate Window for Memo Fields

Now technicians can conveniently edit longer texts using a separate window.

User Sessions Log

Version 7.2 introduces a new User Sessions Log. The log records information about all user sessions, which helps you analyze the ongoing use and access the effectiveness of your license when you use the Concurrent Users model.

Windows Authentication for API

Now the API module supports Windows Authentication. This enables external applications that use the API to automatically identify users and their access rights based on the currently used Windows account.

Drag and Drop Attachments in Web Portals

Now users of the Web Portal and the Self Service Portal can drop attachments to Action Forms, just as in the Main Console.

Self Service Portal Localization

The Self Service Portal (SSP) now includes the Italian language pack.

Improved Security

Self Service Portal account passwords are no longer stored in the database in encrypted form. Instead, Alloy Navigator uses password hashing, meaning it calculates a mathematical derivative of the password using a cryptography function. This is a one-way process, the hash cannot be decrypted.

Availability

Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.