Alloy Software is proud to announce the immediate availability of Alloy Navigator Express version 7.2. This minor upgrade offers numerous new features and improvements based on direct feedback from our customers. Here is a list of some of the changes in the new release:
In addition to personal snippets (blocks of re-usable text), Alloy Navigator now supports shared snippets. Shared snippets are available to technicians in the Main Console and in the Web Portal.
Latest Activities Widget
Version 7.2 introduces a new “Latest Activities” dashboard widget. The widget displays most recent activities performed on Alloy Navigator objects. Clicking an activity item brings up the corresponding object record.
Duration Data Type
The new version supports user-defined and virtual fields of Duration type. Duration fields store time duration values, such as Time Spent for tickets.
Separate Window for Memo Fields
Now technicians can conveniently edit longer texts using a separate window.
User Sessions Log
Version 7.2 introduces a new User Sessions Log. The log records information about all user sessions, which helps you analyze the ongoing use and access the effectiveness of your license when you use the Concurrent Users model.
Windows Authentication for API
Now the API module supports Windows Authentication. This enables external applications that use the API to automatically identify users and their access rights based on the currently used Windows account.
Drag and Drop Attachments in Web Portals
Now users of the Web Portal and the Self Service Portal can drop attachments to Action Forms, just as in the Main Console.
Self Service Portal Localization
The Self Service Portal (SSP) now includes the Italian language pack.
Self Service Portal account passwords are no longer stored in the database in encrypted form. Instead, Alloy Navigator uses password hashing, meaning it calculates a mathematical derivative of the password using a cryptography function. This is a one-way process, the hash cannot be decrypted.
Customers with a current Software Maintenance & Support plan are eligible to download this update through the Support Portal.