Sixth Annual Awards Will be Presented on February 27 in Las Vegas
Nutley, NJ – January 31, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced it was named a finalist in the Customer Service Department of the Year – Computer Software category in the sixth annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.
“We are truly honored. Being named a finalist for the Sales & Customer Service award underscores the success of our Customer Experience project which helps us analyze interactions with both potential and existing customers to ensure we are meeting expectations,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “As a result of our Customer Experience project, we’ve noticed a significant uptick in customers leveraging our JumpStart Program which expanded from a single training meeting to four sessions focused on installing, learning, planning and implementing.”
Alloy Software’s submission was one of more than 1,000 entries from organizations of all sizes and in virtually every industry, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals acting as preliminary judges. Entries were considered in 27 categories for customer service professionals; 38 categories for sales professionals; and categories to recognize new products and services and solution providers.
“We are extremely pleased to have our customer service department recognized by Stevie Awards judges,” said Paul Ille, Director of Technical Services at Alloy Software. “From the start, the goal at Alloy Software was to provide proactive technical support in order to best serve our clients’ needs. We believe that our customer service department offers exceptional technical support, but at the same time, we are humble enough to realize we can always improve and provide even greater service to customers.”
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards. Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
“Being proud of his honor would be an understatement,” explained Michael Gillespie, Vice President of Sales at Alloy Software. “Our service and support teams have always worked hard to identify what we could do better for our customers and this is a testament to their efforts and one that solidifies what I have always pitched to our prospects. We are fanatical about customer service!”
“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”
About Alloy Software
Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.