Innovation and Affordability in a Well-Integrated IT Service Management Suite featuring Enterprise-Level Functionality Based on Industry Best Practices
Bloomfield, NJ – January 23, 2006 – Alloy Software, Inc. announces the immediate release of Alloy Navigator 5. Based on industry best practices, Alloy Navigator delivers the tools to run highly efficient and cost-effective support operations, automate and optimize critical business processes, and maximize business performance.
Alloy Navigator 5 is designed in accordance with the Service Management best practices of the Information Technology Infrastructure Library (ITIL). ITIL principles have been widely recognized as industry-proven guidelines for rapidly improving the efficiency of IT service delivery. Alloy Navigator 5 enables IT departments to implement a service support and asset management system that is closely aligned with the priorities of the business.
Alloy Navigator 5 offers a robust and comprehensive framework for IT service delivery and support, traditionally available only in high-cost enterprise-level products, yet is competitively priced. Alloy Navigator 5 is fully scalable to handle the most complex business processes, yet flexible to support the ever-changing needs of current business operations. Easy to implement and maintain, Alloy Navigator 5 is a perfect fit for companies ranging from small IT shops with a single technician to large and widely distributed organizations with dozens of IT staff. This innovative, cost-effective approach to IT Service Management makes Alloy Navigator 5 the industry’s truly universal solution.
Alloy Navigator 5 delivers significant business benefits by managing IT as an integrated service:
- Invest wisely in ITIL best practices
- Implement world-class Service Desk standards
- Reduce Total Cost of Ownership (TCO)
- Maximize business performance
- Ensure and exceed customer service expectations
- Control enterprise-wide IT infrastructure change
- Optimize enterprise-wide intellectual capital
- Increase bottom-line profitability
Alloy Navigator 5 allows for rapid implementation of the core IT processes of incident, problem, change, configuration, and service management. Implementing Alloy Navigator 5 does not require comprehensive knowledge of ITIL. In addition, industry best practices indicate that new IT processes should be introduced gradually, and Alloy Navigator 5 is designed with this approach in mind. Even for organizations that have no immediate plans to follow ITIL guidelines across the board, Alloy Navigator 5 still presents the ideal opportunity to implement an innovative and affordable IT service management solution that will standardize, simplify, and streamline IT operations, and improve service delivery.