Ideal for Remote IT Personnel and Field Service Technicians, the new Mobile Portal Provides Full Access to the Service Desk via Smartphones and Tablets
Nutley NJ – June 24, 2013 — Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile Portal is compatible with a wide variety of smartphones and tablets. It gives remote IT personnel and field service technicians full access to the service desk, allowing them to open, update and track service requests and perform other tasks. Mobile Portal supports Apple iPhone, iPad and a wide range of Android and BlackBerry devices.
Alloy Navigator provides a centralized system to streamline and improve the efficiency of IT operations. The Mobile Portal extends these capabilities to smartphones and tablets making IT personnel equally productive from remote locations.
“Mobility is changing how service desks can deliver IT support across their enterprise organization,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Our Mobile Portal eliminates the boundaries for IT personnel, allowing them to proactively manage service requests and resolve issues from virtually anywhere.”
With the Mobile Portal, IT personnel can view, update and close assigned tasks and requests. Users can also stay updated with notifications of important events; communicate with customers and colleagues on the go; and leverage Alloy Navigator’s workflow automation to perform routine tasks.
For more information on Alloy Navigator Mobile Portal and the complete Alloy Software product line, visit: www.alloysoftware.com/products.
About Alloy Software
Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloysoftware.com.