Service Catalog Software

Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services with modern and flexible Service Catalog software.

How to raise IT product/service awareness
among users & management?

Move to the next step and showcase your IT services through a modern online service catalog. Give your customers and internal users a better experience, accelerate service delivery, and reduce operational costs.

Improve user satisfaction and simplify IT services access

With Alloy Software, getting IT services has never been easier. The Self-Service Portal and Service Catalog work together to provide numerous benefits for users, including:

Centralized access to IT services:
Employees can access standard IT services, training, and pre-approved changes through a single platform.
Streamlined request process:
Employees can find what they need and submit requests quickly and easily, with a user-friendly interface similar to online shopping.
Customizable services for different teams:
The IT team can create services that fit the needs of each team, making it easier for employees to do their work and make fewer mistakes.
Multilingual support for global organizations:
The service catalog supports multiple languages, allowing employees to find and request IT services in their preferred language, regardless of their location.

Optimize your IT service desk with service catalog

Alloy Software’s service catalog can help you streamline your IT Service Desk and make your team more productive. It will empower employees to resolve issues independently.

Automate routine tasks like password resets, network access requests, and account changes with a service catalog integrated with a workflow engine. Free up your IT team’s time to focus on critical incidents.
Reduce your IT team’s workload by separating routine tasks from critical incidents.
Automate common requests such as setting up new employees or getting new software or hardware, so employees can resolve issues themselves without waiting for IT support.

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Fulfill service catalog requests and soar above SLAs

Automate IT service delivery:
Our solution automates the prioritization and fulfillment of service requests, allowing your team time to focus on more critical tasks.
Manage resource-intensive services:
Powerful workflow engine supports single or multi-step approvals from authorized managers, allowing you to manage and monitor the use of resource-intensive services effectively.
Define custom workflows:
Service catalog provides the flexibility to define custom workflows for automated request fulfillment and approval processes, unlocking the full potential of your service catalog.
Assess user satisfaction:
IT team can quickly measure the level of user satisfaction with request fulfillment. As results, your services are serving the demands of those who are most important to you.
Stay in the loop:
Our service catalog keeps you informed about your service catalog’s performance and user satisfaction levels, allowing you to make informed decisions and continuously improve your ITSM processes.

Alloy Software’s service catalog provides organizations with a tool to achieve optimal SLAs and streamline their ITSM processes. With our automated workflows, resource management features, and user satisfaction assessment tools, you can ensure that your services meet the needs of your users. Additionally, by freeing up your IT team’s time to focus on more important tasks, you can further improve the efficiency of your IT department.

Give free access for customers and approvers

Offer your IT products and services through our Self-Service Portal, where customers can get a complete picture of all available services and quickly find exactly what they need — at no additional licensing cost!
No matter how many customers you deliver your IT services to, there is no limit to the number of users who can access your service catalog, submit their requests, and monitor their progress.
No additional costs, whatever the number of managers or employees are involved in the approval process. Stakeholders can review assigned approval requests and cast their decisions via the Self-Service Portal, Mobile Apps, or by email.
More about Service Catalog from Wikipedia.

The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.

Mike Gates Infrastructure Manager, Ibstock PLC

Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.

Alex OliviaVice President Makita, USA

It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable