IT Service Catalog
Optimize service delivery, reduce costs, and improve user experience by showcasing the available IT services with modern and flexible Service Catalog.
Improve self-service satisfaction
- Provide a centralized, consistent process for employees to gain access to standard IT services, training, or common pre‐approved changes you have available for them.
- Make the process of requesting services as intuitive and familiar as online shopping.
- Improve the request submission experience with detailed service descriptions, pictures representing your products and services, expected delivery times, and immediate notifications if the request would require approval.
- Please your global Self-Service Portal customers with localized services in their native language.
Boost the efficiency of your Service Desk team with effective Service Catalog
- Separate routine requests, such as password resets, network share access, and account modifications, from incident tickets to improve the efficiency of IT teams.
- Automate standard service requests such as employee hire, software or hardware requests, or equipment movement.
- Save time and resources of your IT department for more strategic tasks and offload standard services, such as password resets, to self-service.
Fulfill service catalog requests and meet SLAs
- Create as many service catalogs as needed by providing different services to different service receivers. For example, maintain separate service catalogs for different departments within your organization, such as HR, IT, and Finance.
- Deliver efficient IT services in line with agreed service levels and meet service level agreements with automated request prioritization and fulfillment.
- Shield resource-consuming services with single or multi-step approvals from authorized managers.
- Easily define custom workflows for automated request fulfillment and approval processes for your unique service catalog items.
- Get insights into service demand across your organization with informative reports and dashboard charts.
- Assess the level of user satisfaction with request fulfillment using automated one-click surveys.
Give free access for customers and approvers
- Offer your IT products and services through our Self-Service Portal, where customers can get a complete picture of all available services and quickly find exactly what they need — at no additional licensing cost!
- No matter how many customers you deliver your IT services to, there is no limit to the number of users who can access your service catalog, submit their requests, and monitor their progress.
- No additional costs, whatever the number of managers or employees are involved in the approval process. Stakeholders can review assigned approval requests and cast their decisions via the Self-Service Portal, Mobile App, or by email.
- More about Service Catalog from Wikipedia.
