IT Service Management Software
ITIL-aligned IT Service Management software platform that provides thoughtful answers to your toughest IT challenges
Out-of-the-box ITSM and ITIL Workflows
Out-of-the-box ITSM and ITIL Workflows
Address recurring issues, speed-up resolution times and increase productivity with out-of-box ITIL Processes. From Incident and Request Management to SLA and Configuration Management, we’ve got you covered.
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Self-Service Portal with Service Catalog
Integrated IT Asset Management
Customizations and Integrations
Deploy on cloud or on-premises
Link to: Workflow Automation
Pre-Configured ITSM and ITIL Workflows
Say goodbye to repetitive problems and hello to faster resolution times and increased productivity with our ready-to-use ITIL processes. We’ve got you covered on everything from managing incidents and requests, to meeting SLA requirements and keeping track of your configuration.
Link to: Knowledge Base Software
Knowledge Management designed for ITSM
Take advantage of our Knowledge Base, a central collection of technical solutions, to reduce support costs, speed up new staff training, and enhance customer satisfaction.
Link to: IT Asset Management Software
Integrated IT Asset Management
Discover, track and manage every asset in your IT environment for complete visibility over purchasing, costs, history and more. Reduce software license risk by implementing Software Asset Managment.
Link to: Network Inventory
Complimentary Network Discovery
Effortlessly gather an in-depth network inventory of your entire network including computers, network devices and installed software.
IT Service Management Software Benefits
Improve efficiency
Your existing processes will easily fit into out ITSM platform for a smooth and effortless transition.
Enhance support
Multi-channel support gives your customers the resources they need on the platforms they choose.
Achieve excellence
Drive your IT success with a strong foundation of ITIL-based processes that provide optimal service value.
IT Service Management Software capabilities that evolve with your needs
Link to: Incident Management
Incident Management
Restore services faster and reduce outages with smart routing and advanced automation.
Link to: Problem Management
Problem Management
Determine and analyze the root cause of the problems and prevent future downtimes in advance.
Link to: Change Management
Change Management
Conduct changes in your environment, predict their impact and schedule them accordingly for minimal service downtime.
Link to: Service Catalog
Service Catalog
Save time, reduce effort, and enforce consistency by automating and enhancing the process of requesting and provisioning of IT assets and services.
Link to: Self-Service Portal
Self-Service Portal
Provide employees with 24×7 access to Self-Service Portal where they can quickly find the answers they are looking for and request the services they need.
Link to: Mobile App for Technicians
Mobile App
Manage your incidents and work orders on the move from a single, native mobile app.
Link to: Workflow Automation
Workflow Automation
Customize your IT operations with our flexible, task-oriented workflow system that you can mold to the specific needs of your business.
Link to: Configuration Management Database
CMDB
Access a complete repository of your assets and gain the decision-making power to improve the cost, quality and performance of your IT services.
Link to: Universal Relationships
Relationship Mapping
Gain complete IT operational awareness with intelligent datalinks that automatically create meaningful relationships between your assets.
Link to: SLA Management
Service Level Management
Secure timely service delivery and increase customer satisfaction. Design, build, and monitor SLA throughout their lifecycle quality.
Link to: Integrations
Integrations
Seamlessly integrate inventory data into your favorite tools and extend the value of everything you’ve discovered.
Link to: Performance Analytics
Analytics and Reporting
Personalized dashboards and reports give you detailed insight of your IT process and key data points.
The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.
Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.
It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable.
The team has outstanding product knowledge and throughout the process they have always provided me with the right answers.
I recommend Alloy Software to all my suppliers and clients and feel this is well suited to many companies no matter how large of small.
You might also be interested in…
IT Asset Management
Track and manage assets throughout their lifecycle more efficiently with IT workflows that work as you see fit.
Network Inventory
Discover the depths of your IT infrastructure and gain complete oversight of your physical and virtual resources
Software Asset Management
Leverage our full-featured SAM solution to control, manage and optimize the full lifecycle of software assets in your company.
IT Service Desk
Enhance your support teams, automate daily tasks and resolve issues faster than ever.
Let’s Overcome Challenges Together
