How our proactive action-based workflows work
Actions are the building blocks of Alloy digital workflows. Actions define steps within a business process and determine the conditions under which these steps can be performed. As objects progress from one state to another through their lifecycle, their properties change. Some changes can be as simple as updating the object status. More complex changes involve creating new objects and triggering subsequent workflow steps on them, sending notifications, and running external commands and scripts. All these changes, small and giant, are made by actions.
Instead of trying to figure out what should happen when somebody changes the assignee or the status of a ticket, our workflow consists of goal-targeted actions that define specific operations at each lifecycle stage of a business object. Any action can be equipped with an individual data entry form where users are prompted to enter the exact information needed to perform the change, with input fields arranged in a perfectly logical order. Users no longer need to memorize what specific combination of changes must be made to trigger a certain effect. They just choose the action they want to apply to an object, like “Reassign Ticket” and the smart workflow prompts the user for the necessary information to complete the action and administer predictable, reliable, and uniform effects across the system.
The workflow automation engine controls which actions are available to users at different phases of an object’s lifecycle, based on their roles in the process. This not only maintains the consistency of your workflows. It also simplifies employees’ daily tasks by providing them only with the relevant options at any given time. Just click the appropriate action, fill in the action form, and focus on your work again.
That’s how our foolproof, flexible workflow actions optimize every stage of any business process. The result is fewer errors, faster and more efficient processing, and a full and transparent audit trail of all activities.