IT Knowledge Base Software
Put your team’s expertise into a centralized, searchable internal knowledge base, a simple, easy way to navigate resource for everyone.
Promote a culture of knowledge sharing
Document knowledge about solutions and workarounds to common problems within your organization. Easily make knowledge accessible to anyone who needs it. Keep all important information in one place so your team can find answers quickly and keep the focus on what matters most.
Increase employee productivity
Empower employees to make better and faster decisions with instant answers and proven solutions. Build a knowledge base faster without worrying too much about the details.
Make Self-Service more effective
Help employees find answers to their questions by themselves. Provide significant savings of both time and money for everyone involved.
We have been able to launch a new, intuitive, easy-to-use knowledge base for our existing and new employee base. With the new knowledge base, we have been able to resolve customer’s inquiries quicker, allowing us to support our customers more efficiently.
Promote collaboration
Engage employees in providing feedback for your content. Make employees and your technical teams feel heard and appreciated.
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Gather and preserve knowledge
Quickly turn existing incidents, problems, and service requests into guides, Q&A, and how-to articles. Build and maintain a knowledge base that captures your team’s expertise, makes it available across the organization, and helps reduce knowledge loss.
Expand knowledge with Alloy AI
Alloy AI uses your knowledge base to answer end-user questions and help IT teams find solutions faster. A complete and up-to-date knowledge base gives AI more reliable information to work with. AI also helps expand the knowledge base itself by identifying knowledge gaps and creating draft articles from documented solutions.
Simple transition
Easily transfer your existing manuals, informative documents, guides, FAQs and articles to your knowledge base. Avoid the need to start from scratch.
Automate knowledge gathering with workflows
Set your own rules for creating, approving, and publishing content. Define who can complete each step in the workflow to deliver the best quality possible.
Control and improve knowledge delivery
With service-based content delivery, individuals and groups will automatically receive the content that matters to them most.
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Alloy Software Products Unaffected by PHP2Shell VulnerabilitiesOctober 22, 2026- AlloyScan 26.10 Update: Remote Restarts and AnalyticsOctober 13, 2026
- Introducing Allie, the AI Assistant for IT TeamsOctober 12, 2026
