Why the self-service portal is the best place to find support in the era of remote work?
Give your customers and internal users the power to self-serve, so they never feel abandoned. Save costs and focus your IT resources on high-priority tasks. Rely on our Self-Service Portal to deliver a modern user experience and consistent customer support, 24/7/365.
Save time and money with modern and effective self-service portal
Give your customers and internal users the tools for reporting issues themselves.
Make the self-service workflow as easy as possible with our ready-to-use steps and forms.
Effectively handle different types of issues with easily customizable self-service workflow.
Show your users all IT assets they own and let them quickly report issues without worrying about the name or IP address of the affected device.
Save end-users from solving already solved and repetitive problems.
Gather feedback and improve your services using automated one-click customer satisfaction surveys.
Share the knowledge
Empower end-users and employees to quickly find answers to their questions in the Knowledge Base.
Improve satisfaction with self-service through self-sufficiency.
Proactively solve problems and help your users learn.
Self-service portal saves both time and money for everyone involved.
Get instant feedback on your knowledge base and make your technical teams feel appreciated.
Improve your knowledge base with a clear understanding of what users are searching for and when their searches produce no results.
Self-Service Portal provides multilingual support for multinational companies
Provide localized self-serve support in customers’ native language.
Deliver positive customer experience with automatic detection of user’s locale.
Eight ready-to-use language localization packs are available immediately: English, Chinese, French, German, Italian, Portuguese, Russian, Spanish.
Add as many languages as your global customers need.
Streamline the approval process
Give stakeholders the ability to cast their votes with a single click, without having to open additional links or pages.
Never miss a decision deadline with a clear view of pending requests and automated notifications.