Alloy Software Breathes New Life into Healthcare Market with IT Service Desk Solution

Nutley, NJ – November 27, 2007 – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced continued strong demand for its Alloy Navigator product within the healthcare industry. Medical centers, hospitals, clinics and university health offices are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the healthcare market to Alloy Navigator’s competitive pricing, ease-of-use, flexibility, scalability and customization options.

Alloy Navigator helps service and support organizations optimize IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. Used by thousands of small and medium-size businesses worldwide, Alloy Navigator is a comprehensive IT service management solution that combines a centralized service desk environment with integrated asset, configuration and change management tools.

Alloy Navigator offers healthcare customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any healthcare organization to automate incident, problem, change, configuration, and service management.

“Alloy Navigator allows our two-person IT department to maintain detailed knowledge on all of our company’s assets – including non IT-related products,” explained Tim Pierson, IT Director at Apple Physical Therapy. “In addition, the flexibility of Alloy Navigator’s help desk component has made managing 200 workstations and servers extremely simple. Alloy Navigator is very powerful and performs flawlessly within our company. We are extremely pleased to have found this product.”

Healthcare organizations fully utilize Alloy Navigator’s workflow automation functionality to seamlessly track complex support processes such as problem and change management. In addition, many healthcare customers utilize the fully customizable Crystal Reports that are integrated within Alloy Navigator. E-mail notifications and escalation rules are two additional features that healthcare customers find most helpful after deploying Alloy Navigator. The product can also be used for disaster recovery relief, allowing a healthcare organization to help disaster victims by tracking and managing the status of projects during a crisis.

A number of healthcare organizations (both domestic and abroad) are currently using Alloy Navigator including Wolter Kluwers Health New Zealand, Apple Physical Therapy, Coastal Medical, Northside Mental Health Center, PharmaLink Pty Ltd, Ossur NA, Ossur Europe BV and many more.

“The Alloy Navigator product is extremely beneficial to healthcare organizations due to its on-the-fly customization capabilities and ability to scale as a company grows,” explained Robert Josefs, Manager of Marketing and Sales at Alloy Software. “In an industry where every process is mission-critical, it is imperative that healthcare organizations have the best tools at their disposal. Alloy Software continues to provide top-notch IT service management products and unmatched service for all healthcare IT professionals.”

Pricing & Availability

Alloy Navigator is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). For more information regarding pricing and availability, please visit

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or