Alloy Navigator 2021 is here!

Meet Alloy Navigator Enterprise 2021, the fresh new generation of the world’s smartest ITSM/ITAM platform.

Infographic represented the password field

We’re excited to announce that Alloy Navigator 2021, the award-winning ITSM/ITAM platform, is now available. The new version includes a slew of new features and enhancements centered on security, collaboration, and automation.
Passwords are becoming a thing of the past, the Self-Service Portal homepage is changing, people can follow tickets, have favorites, and collaborate on issues. These are the top features you need to know. Let’s have a closer look.

IT specialist swims in the space of different Single Sign On Providers

Single Sign-On

Having a uniform, secure identity has become critical in today’s IT environment. As a result, we’re thrilled to announce that Alloy Navigator 2021 now supports Single Sign-On (SSO). SSO is a type of authentication that allows users to confirm their identity and log in to different apps using a single set of credentials supplied by a trusted identity source.

If your organization already has an identity provider like Okta or Microsoft, or you plan to use one, Alloy Navigator 2021 will greatly secure and simplify your day-to-day Service Desk operations and reduce the burden on your IT admins.

  • Empower your IT support team and internal users to focus on their work rather than passwords. You can make passwords optional or even completely eliminate the need to enter them when signing in to Alloy Navigator.
  • Make it easier for administrators to manage user access for new hires—and your current employees—for safety and success.
  • Improve employee productivity while keeping your company’s identities, assets, and data secure.
Several multi-colored screenshots ща ITSM SSP

Self-Service Portal – refreshed and updated

We’ve updated the Self-Service Portal to provide a modern, customizable experience.
First and foremost, the homepage has changed dramatically, and you will notice visual changes immediately following the upgrade.
Visitors are greeted by an awesome dashboard with an eye-catching search box for ready-to-use solutions and a grid of collapsible widgets for quick access to their tickets, latest activities, and approvals.
With an assortment of colorful templates you can quickly customize the layout and the color theme of your Self-Service Portal.

Screenshot of KB

Resolve issues before they get reported

We’ve built a search right into the ticket submission form to help speed up the process of resolving issues. Users would immediately receive a list of potential solutions based on the text they are typing, saving everyone involved from having to solve previously solved or repetitive issues.

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Work together and collaborate for the best results

Very often, communication about a ticket should involve more than just the customer and the assigned technician. Customers using the Self-Service Portal can now share their tickets or service requests with teammates to collaborate on issues, communicate, and track progress.

Girl paint ITSM UI with rainbow

User Interaction and Experience revamp

We evaluated support engineers’ daily operations and redesigned ticket layout from the bottom up to give an interface that helps them to speed up and optimize their daily job.
The Web App got a significant overhaul, with the main target to eliminate distractions and help your IT pros focus on the essentials. Activities and communication now have the center stage in tickets, details are relocated prominently to the new side panel, and descriptions are easier to find.
Everything is handier, faster, and more beautiful. And you can customize that beauty! We’ve added a set of ready-to-use color themes to let you easily change the Web App’s look and vibe.

Actions at your fingertips

Frequently used actions can now be placed on the toolbar to make them easily accessible. This allows you to specify the most convenient location for each action, allowing you to work more efficiently and effectively.

Person pin an Activity

Activity log improvements

Solving Service Support issues can be a time-consuming process, so having easy access to vital information and communication history is essential. We added some long-awaited features that will help you save time and work more productively.
First, you can pin important activities to the top of the list to have them close at hand whenever you resume your work.
Second, the activity log comes in a compact, collapsed mode, and you can expand some or all of the activities to view them. And last, you can switch between the available display modes—Cards or Table—using a pair of handy controls at the top.

Follow tickets and keep up with updates

You can subscribe to tickets, assets, or any other business object that you want to keep an eye on and be notified when there are updates. 

Keep your favorites close

The new My Favorites grid helps you organize and keep handy the items you need to access frequently. There could be any items—tickets, assets, people, or tasks. Simply mark an item as a favorite, and it appears in your personal list.

Girl marks ticket as favorites

Schedule a demo, start trial and discover how Alloy can help overcome your challenges