Let HR work as seamlessly as your service desk with Alloy’s HR service management solution.
Human resources are far more fragile than IT assets. But you need the same automation tools to support them.
Alloy Software’s HR service management software helps streamline and simplify HR processes, based on the principles that power IT support teams.
Our clients normally start with ITSM software and then expand the usage of our software to other teams. This approach is based on the idea of enterprise service management. When ITSM practices are up and running, transferring them to other business functions is easier than starting from scratch.
HR service management tools live within our core ITSM product.
With Alloy Navigator, separating IT tickets from HR tickets is simple, so your employee’s personal data remains secure.
Also, the access permissions can be as granular as you want, changing with the person’s status rather than tied to the specific person’s record.
“Different teams co-exist seamlessly in the same space because workflow and data can be separated out by team, situation or even shift,”—says David Atkinson from North Cumbria Integrated Care.
Instead of getting requests in their inbox, your HR team will see them in a grid view. Using flexible color formatting, create a view that highlights how many requests are in progress, which ones’ due dates are approaching, and which ones are already (oops!) delayed.
Quickly create an interface for employees to communicate with the HR team. The self-service portal contains:
A service catalog acts as a list of services that are available to employees. HR teams typically include popular services in the service catalog and then automate their fulfillment in the back end.
Add services like vacation, sick leave, and reimbursement requests to the service catalog and let your employees order these services seamlessly, just with a couple of clicks!
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Set up an onboarding workflow as flexible as you want it to be. Include the assignment of relevant software and hardware in the process. Rely on the Alloy workflow engine to manage the process for you, trigger tasks at the right time, assign them to the right people, and keep everyone in the loop with automatic notifications and reminders.
The key benefit of automated onboarding is a transparent process that is friendly to newcomers and easy to track for the team.
When the employee requests a service, the request is automatically assigned the relevant service level, including appropriate response and resolution times. It’s easier now to set expectations for the team’s performance and track it.
We’re proud that thanks to our HR service management software:
