Let us help you find the right IT Service Desk

We know how challenging it can be to search for that perfect solution and we sincerely want to help you by showing how we compare against competing products. We’re confident that if you put us alongside any competitor, the value we offer stands up to those even double our cost.


Alloy Software

Solarwinds

Freshservice

SysAid

ManageEngine
Windows single sign-on
Concurrent Licenses
Ticket Mangement
ITIL processes
Trigger Automation for Tickets
Trigger Automation for ITSM, ITAM, SAM
Action-based Workflow
Service levels
SLA Management
Asset Management
Work Order Management
Equipment Checkout
CMDB
Software Asset Mgmt
Consumable Mgmt
Network Map
Cloud
On Prem

The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.

Mike Gates Infrastructure Manager, Ibstock PLC
Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.
Alex OliviaVice President Makita, USA

It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable.

Stephen Mullens Managing Director, SNC Solutions

The team has outstanding product knowledge and throughout the process they have always provided me with the right answers.

Jon HowsonIT Operations Manager, SA Water

I recommend Alloy Software to all my suppliers and clients and feel this is well suited to many companies no matter how large of small.

Graham HiltonManaging Director, Rivertech Limited

5 Reasons Why Alloy Software Rises Above the Rest

Happy Administrator who  is using IT Service Management software from Alloy

An All-inclusive IT Service Desk

You won’t find a single offering on the market that matches our combined feature set or comes close to our level of customization, flexibility, or integration. Our all-in-one approach ensures the network audit feeds our intuitive CMDB which tightly integrates with our powerful ITIL-based Service Desk which is supported by an extensive Knowledge Base. That same blend exists with countless supporting components ranging from Contract Management to Software Licensing and the experience delivers a level of seamless control you won’t find anywhere else.

IT Asset Management Lifecycle

Comprehensive IT Asset Management

Our software helps you visualize assets from multiple angles and provides you with a rich supporting cast of features to tackle the challenges IT Asset Management presents. The Inventory Barcode Scanner app makes performing physical inventory a snap, the Equipment Lending Library ensures complete tracking of loaned hardware, Stock Management keeps track of dwindling supplies, and everything ties back into our intuitive and powerful CMDB so you’ll have every last detail available at a moment’s notice.

Happy Administrator who  is using network inventory software from Alloy

Insightful Network Discovery

Look around and you’ll quickly find our network auditing capabilities are second to none. Gathering comprehensive information about your entire organization can be performed in a matter of minutes without requiring any extra software on your servers or workstations. Powerful supporting features include beautifully detailed port-by-port network diagrams, integration support for your favorite remote desktop tool and other 3rd party applications, and auto-ticket creation to let you know when toner levels are low or prohibited software is installed.

Collect Knowledge Automatically

Unmatched Workflow Design

While other solutions try to pass off trigger-based events for process development, our unique Action-based Workflow system provides the real deal. Seamlessly leveraging professional looking conditional wizard forms, rich and vibrant templates, multi-tier approval processes, and much much more is an easy task through our intuitive graphical interface. Our workflow engine incorporates role-based permissions, ensures control at every step, enforces mandatory actions at distinct times, and makes sure visibility and communication are of paramount importance.

Award-Winning Technical Support

Alloy Software’s US-based solution experts break the mold of traditional technical support with unrivaled levels of personalized customer service. We dedicate talented professionals to your company so you can avoid the dread of repeatedly explaining your entire history to some unnamed person you’ve never talked to before. This allows us to provide an unparalleled service experience that clears the way for custom-fit best practice advice so you can get the most out of your solution.

Let’s Overcome Challenges Together