Change Management
Automate your IT change management processes with the Alloy ITSM platform and gain control over its every aspect. Predict the impact of changes, plan, and schedule work to minimize service downtime.
Automate your IT change management processes with the Alloy ITSM platform and gain control over its every aspect. Predict the impact of changes, plan, and schedule work to minimize service downtime.
Change types
An infinite number of changes arise throughout the lifecycle of IT infrastructure, and every change has a different impact and affects your IT services differently.
Some of them are trivial, low-risk changes, such as upgrading your database software. Such changes can be implemented routinely, at the scheduled time, according to a standard, pre-approved change management policy.
Other changes, such as moving data to a new cloud server, carry a significant risk. They must follow the full change management process, including gathering information before submitting a change request and going through the Change Advisory Board (CAB) review and approval.
And certainly, there are emergency changes, such as replacing failed hardware or installing important security patches on a production server. Emergency changes demand immediate attention and have their own change management process and Emergency Change Advisory Board (ECAB). This ensures that emergency changes are implemented as soon as possible.