ITSM Solution Honored for Helping Clients Improve Customer Relationship Management
Nutley, NJ – Apr 12, 2010 – Alloy Software, Inc., a leading provider of service and asset management software, today announced that their flagship product – Alloy Navigator – is a recipient of the 2010 CRM Excellence Award by Customer Interaction Solutions magazine. For the third consecutive year, Alloy Software has been honored by the publication for helping companies improve upon their customer relationship management (CRM) capabilities and overall customer experience.
Alloy Navigator is a comprehensive, integrated IT infrastructure management solution based on industry best practices. Targeted for medium and large business environments, Alloy Navigator offers an intuitive, comprehensive, easy-to-use approach to managing the service desk, IT assets, task assignments, and other routine activities in modern IT departments.
“The eleventh annual CRM Excellence Awards has recognized Alloy Software for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO of Technology Marketing Corporation (TMC). “Alloy Software has demonstrated to the editors of Customer Interaction Solutions that Alloy Navigator improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset – their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
“We are honored to receive the CRM Excellence Award for the third consecutive year from such a well-respected publication like Customer Interaction Solutions magazine,” said Vladimir Vinogradsky, President and CEO at Alloy Software. “For us, the award represents our overall goals as a company – to bring the highest quality products and services to our customers, and deliver an unsurpassed customer experience. This award is also a testament to all of the hard work and effort put in by our staff here at Alloy Software.”
For more information about Customer Interaction Solutions’ 2010 CRM Excellence Award, please visit www.tmcnet.com
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information.
About Alloy Software:
Established in 2002, Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as the Software 500 and Product of The Year awards from industry publications. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.