ITSM and ITAM That Help Small IT Teams Do More

Alloy Navigator helps small and growing companies manage IT requests, assets, software, and everyday IT processes in one place.

Request a demo Talk to us about pricing

Small business team celebrating effective IT management

A simpler way to manage IT

You do not need a large IT department to benefit from better processes.

Alloy Navigator combines IT service management and IT asset management in one platform, helping your team keep track of support requests, equipment, software, users, and related IT information without relying on disconnected tools. Built-in Alloy AI multiplies how much your small IT team can accomplish.

Start with the processes you need today and expand as your business grows.

Alloy small business dashboard and ticket management screens

Start simple and grow when you need to

Alloy Navigator Express gives growing businesses the IT service and asset management capabilities they need without unnecessary complexity.

Ready to grow? You can do it within Alloy Navigator at your own pace. The product gives you room to add more structure without replacing the system you started with.

Pricing for small businesses

If you’re navigating IT support transformation on a budget, our Express edition brings together the core ITSM and ITAM modules in a package designed for small teams.

Running an even leaner IT operation? More budget-friendly options are available, with the core capabilities you need to manage support and assets effectively. Pay only for what you need today, and add more as your business grows. Explore our pricing to find the right fit for your team.

Request a quote

Small business software cost savings illustration

Key features of Alloy solution for small businesses

Asset Discovery and Inventory

Automatically discover & inventory devices, software, and cloud resources

Asset Lifecycle Management

Track IT assets from purchase to retirement

Connected ITSM and ITAM

Link tickets to assets for faster troubleshooting

Employee Self-Service

Let employees request services and track tickets through a portal

Workflow Automation

Automate tasks, approvals, and notifications to save time

ITIL when you’re ready

Start with simple ticket and change request workflows. Adopt ITIL best practices as your needs grow

Less admin, more control

Bring support requests into one place with clear ownership and status. Automate routing, notifications, and approvals, and let employees submit requests, check progress, and find answers themselves.

Connected users, devices, software, and service history give technicians context to resolve issues faster. Allie, the Alloy AI assistant, helps technicians understand tickets, find similar cases, and draft replies.

Learn more about Alloy AI capabilities →

Automated workflow for escalating overdue tickets

Small business owner using the Alloy dashboard

Let’s Overcome Challenges Together

Talk to an expert

Know what you have and what it costs

Rely on automatic discovery and inventory to track the IT assets your business uses. Keep a clear view of who uses each asset, where it is, and where it is in its lifecycle. That makes it easier to plan replacements and renewals, spot underused resources, and avoid unnecessary purchases.

Small business IT management team at work

Small business employees using self-service tools

Self-service for employees, fewer interruptions for IT

The Alloy Self-Service Portal gives employees a clear way to ask for help, request services, check the status of their requests, and find answers in the Knowledge Base. With Alloy’s AI assistant, finding the right solution is as simple as asking a question.

That reduces follow-up emails and calls while giving employees better visibility into what is happening with their request.

How a small vehicle auction company transformed IT support

Customer success story

As Salvage Direct grew, its technical support team was managing requests through email and a spreadsheet. The lack of a centralized system made it difficult to keep track of requests and led employees to contact the support team repeatedly for updates.

After implementing Alloy Navigator, Salvage Direct centralized support requests, automatically turned incoming emails into tickets, and introduced self-service for users. The company reported a substantial reduction in support calls, giving the IT team more time to focus on resolving issues and other responsibilities.

Salvage Direct case study →