AI isn’t the point. Better IT work is.

Alloy AI brings practical, permission-aware assistance into the work IT teams already manage: tickets, knowledge, changes, assets, inventory, users, and operational context.

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Alloy AI for Your IT Team

Alloy AI Assistant

From everyday assistance to advanced automation, the assistant understands the context of your work, connects information across Alloy Navigator, and helps your IT team determine what should happen next—or gets it done.

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In-ticket AI actions for context

AI Actions buttons in the Actions panel let you summarize details and suggest next steps.

ITAM-aware AI

Upcoming

Covers asset search, inventory quality, software and hardware audits, lifecycle risks, ownership gaps, and asset-to-service-ticket relationships.

Assistance in customer communications

Tell more by improving your messages with AI. Translate, improve, summarize—and pick the option that best suits you.

Conversational support in Alloy documentation

Explore documentation covering features across the Alloy Software platform, including the AI capabilities highlighted here. Ask AI questions, follow up naturally, and find the instructions and product details you need to get started faster and make the most of the products you use.

Chat in Docs

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AI for the End-User

Self Service Portal AI Assistant

Allow your end-users to resolve their requests without even talking to the IT team, improving satisfaction and freeing up time for your IT people.

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AI-powered workflow actions

Embed AI into the interface of your support portal, letting users rewrite their messages, find related KB articles, and more.

Security and peace of mind

AI uses data according to the current user’s permissions and supports configurable prompts, settings, and OpenAI or Azure integration.

Control in your hands

Define the assistant’s scope, customize the greeting and tone, configure and manage quick commands, adjust the system prompt, fine-tune AI skills, and more.