Meet the Winter 2023 Release of Alloy Navigator Express!

Our integrated Service Desk and ITSM solution for small and medium businesses Alloy Navigator Express is catching up with the Winter 2023 release!

Cartoon of skiers with IT elements and a festive tree.

The highlight of this update is the full launch of the ‘new experience’ data views. Introduced earlier this summer, the new views have evolved into a powerful upgrade from their classic versions. Let’s delve into new features and enhancements of the ‘new experience’ data views and explore other game-changers the Winter 2023 release has in store for you.

Conditional formatting for enhanced data visualization

We’ve introduced conditional formatting to new data views. Now, you can inject a burst of color into your IT routine by defining formatting rules for data rows, columns, and cells. Easily highlight areas that require attention, identify crucial information, reveal trends, and swiftly detect anomalies within your IT workflows. Infuse a fresh perspective into your data management! ✨

Color-coded ITSM ticket dashboard with filters.

Group access to shared views

We’re thrilled to unveil group access to the new data views. Now you can share views with the members of your groups, promoting efficient teamwork.

Unlike the classic experience, access to the new shared views is no longer tied to the user’s role in the organization but is now associated with their group membership. We’ve intentionally adopted this approach for its enhanced convenience and improved intuitiveness. Give it a try now! Sharing views with your teammates has never been easier. 🤜🤛

ITSM dashboard with categorized incidents and status icons.

Display density options

Personalize the display of records in your Navigator based on your preferences. Easily adjust the density of your data grids using the all-new Options menu. Whether you prefer a snug or spacious layout, we’ve got you covered!

List of ITSM change requests with status overview.

Enhanced tree data views experience

Explore the benefits of the new experience in all hierarchical data views, spanning Organizations, Locations, and Tickets. Seamlessly switch between a flat list and a hierarchical tree structure using the new Tree/List View toggle for added convenience.

ITSM problem management queue with priority indicators.

Streamlined transition to the new experience

The new data views have undergone significant improvements, establishing themselves as a highly effective replacement for their older, classic counterparts. We are thrilled to introduce a streamlined transition process, marked by an extensive series of enhancements. This conversion seamlessly replicates the original view settings within the “new experience” interface, ensuring a smooth and hassle-free shift.

Take control of the transition at your own pace, but we encourage you not to delay! While there’s no immediate urgency, it’s important to note that the classic experience is being deprecated, with plans to phase it out next year.⏳

ITSM ticket conversion interface with action buttons.

Responsive forms with customizable form layouts

A standout feature in this release is the introduction of completely revamped detail forms for Alloy Navigator Express objects, from tickets to computers to contacts. These redesigned forms represent a significant upgrade, offering a user experience that is more responsive, interactive, and seamless. Engineered to swiftly respond to user input and seamlessly adapt to various window sizes, these forms ensure an exceptionally satisfying user interaction.

What sets these forms apart is their unmatched customization potential. Seize control over the arrangement of tabs, sections, and fields, enabling you to shape a user interface that not only aligns with but also elevates your specific operational requirements. Step into a new era of tailored excellence! 🌟✨

Service desk form interface with dropdown menus.

Global search and personalized search preferences

Take your search capabilities to new heights with this update! Effortlessly find across all object classes using the new “search everywhere” option, allowing you to find all records related to your search. What’s more, you can now customize the default starting point of your searches. Go to your personal settings to choose your preference. Enhance your search experience with personalized options! 🔍✨

ITSM search panel with categorized options.

Explore further!

Discover a variety of other exciting new features and enhancements that we’re sure you’ll love. To explore all the latest additions, check out the detailed Release Notes on the Alloy Documentation Portal.

This update is a part of the major Winter 2023 Release. Discover the features that we’ve introduced in the Winter 2023 Release of our product for larger businesses, Alloy Navigator Enterprise →

Let’s Overcome Challenges Together

People make up a puzzle.