Edition Comparison

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Explorer Express Enterprise
IT Service Desk
IT Ticket Management
Knowledge Management
Self-Service Portal single single unlimited
Mobile App
Reports and Dashboards single single unlimited
Employee Onboarding
IT Service Management
Incident Management
Problem Management
Change Management
Service Catalog
Request Management
Service Level Management basic
Configuration Management and CMDB
IT Project Management
Work Order Management
Enterprise Service Management
IT Asset Management
IT Asset Lifecycle Management manual manual workflow
Software Asset Management
Configuration Management and CMDB
Contract Management
PO Order Management
Equipment Checkout
Preventive Maintenance
Mobile Physical Inventory
Consumable Management
Stock Room Management
Network Discovery
Network Map
Software Inventory
Switch Port Mapping
Multisite inventory
Workflow Automation
Auto-Assignment
Email to Ticket automation 1 mailbox 1 mailbox multiple mailboxes
Calendars
Single Sign-On
Snippets
Trigger based rues
ITIL workflows library
Automated Engine
Data archiving
Alloy Workflow Engine
Licensing and Deployment
End-Users unlimited unlimited unlimited
Technicians Up to 3 unlimited unlimited
Named User License
Concurent License
On-Premise
SaaS / Cloud
Subscription
Perpetual License

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Top 20 Most Popular ITSM Software

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Capterra
Top 20 Most Popular ITSM Software

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