Edition Comparison

Find the best solution for your organization

	Explorer	Express	Enterprise
IT Service Desk
IT Ticket Management
Knowledge Management
Self-Service Portal	single	single	unlimited
Mobile App
Reports and Dashboards	single	single	unlimited
Employee Onboarding	basic	basic
IT Service Management
Incident Management
Problem Management
Change Management
Service Catalog
Request Management
Service Level Management	basic	basic
Configuration Management and CMDB
IT Project Management
Work Order Management
Enterprise Service Management
IT Asset Management
IT Asset Lifecycle Management	manual	manual	workflow
Software Asset Management
Configuration Management and CMDB
Contract Management
PO Order Management
Equipment Checkout
Preventive Maintenance
Mobile Physical Inventory
Consumable Management
Stock Room Management
Network Discovery
Network Map
Software Inventory
Switch Port Mapping
Multisite inventory
Workflow Automation
Auto-Assignment
Email to Ticket automation	1 mailbox	1 mailbox	multiple mailboxes
Calendars
Single Sign-On
Snippets
Trigger based automation rules
ITIL workflows library
Automated Engine
Data archiving
Alloy Workflow Engine
Licensing and Deployment
End-Users	unlimited	unlimited	unlimited
Technicians	Up to 3	unlimited	unlimited
Named User License
Concurent License
On-Premise
SaaS / Cloud
Subscription
Perpetual License

Our Latest Recognitions

G2
Best Service Desk Software

GetApp
IT Asset Management Category Leader

Capterra
Top 20 Most Popular ITSM Software