Edition Comparison
Find the best solution for your organization
| Explorer | Express | Enterprise | |
| IT Service Desk | |||
| IT Ticket Management | |||
| Knowledge Management | |||
| Self-Service Portal | single | single | unlimited |
| Mobile App | |||
| Dashboards | single | single | unlimited |
| Onboarding | |||
| IT Service Management | |||
| Incident Management | |||
| Problem Management | |||
| Change Management | |||
| Service Catalog | |||
| Request Management | |||
| Service Level Management | basic | ||
| Configuration Management | |||
| Project Management | |||
| Work Order Management | |||
| Enterprise Service Management | |||
| IT Asset Management | |||
| Asset Lifecycle Management | manual | manual | workflow |
| Software Asset Management | |||
| CMDB | |||
| Contract and PO Management | |||
| Equipment Checkout Management | |||
| Preventive Maintenance Management | |||
| Mobile Physical Inventory | |||
| Consumable Management | |||
| Stock Room Management | |||
| Network Discovery | |||
| Network Mapping | |||
| Software Inventory | |||
| Switch Port Mapping | |||
| Multisite inventory | |||
| Workflow and Automation | |||
| Auto-Assignment | |||
| Email to Ticket automation | 1 mailbox | multiple mailboxes | |
| Calendars | |||
| Single Sign-On | |||
| Snippets | |||
| Trigger based rues | |||
| ITIL workflows library | |||
| Workflow Engine | |||
| Approval Engine | |||
| Data archiving | |||
| Alloy Workflow Engine | |||
| Licensing and Deployment | |||
| End-Users | unlimited | unlimited | unlimited |
| Technicians | Up to 3 | unlimited | unlimited |
| Named User License | |||
| Concurent License | |||
| On-Premise | |||
| SaaS / Cloud | |||
| Subscription | |||
| Perpetual License |
