Email Ticketing Automation

Alloy Email Ticketing software converts incoming email messages to requests and incidents and automatically routes them to the right people.

Email to ticket hero

Focus on your customers,
not on your inbox.

Email is one of the most effective channels for customer service support. Without automation, email support might consume the majority of your IT department’s time and become a nightmare.
Do it right. Convert email requests to tickets, assign them to the right technicians, and collect user feedback – automatically, efficiently, and accurately.

Robot sorts emails

Deliver more efficient service support. Faster.

  • Leverage our email processing system to automatically convert incoming email messages from your users or customers to service support tickets.
  • Improve customer satisfaction with immediate receipt confirmation and assigned ticket number.
  • Streamline ticket processing with auto-prioritization and auto-routing based on ticket properties, service levels, and smart load balancing.
A girl looks at email ticketing conversion

Optimize communication via email ticketing

  • Optimize communication between your support team and customers by handling email replies and keeping all conversation threads in one place.
  • Raise incident tickets from automated email alerts generated by hardware and software monitoring tools, so you can start resolving issues before they start to impact your users.
  • Immediately notify requesters of every step made to fulfill their requests and resolve their issues.
  • Save time and sanity of your IT engineers with automated replies and customizable email templates, so they do not have to write the same responses or instructions over and over.
  • Measure the level of customer satisfaction and continuously improve your service support using automated one-click satisfaction surveys.

Flexible email ticketing out of the box

  • Start converting incoming email to tickets right now, no matter which email messaging platform your company uses. A ready-to-use workflow contains everything for the most efficient email-to-ticket automation.
  • Easily customize and fine-tune the pre-configured email processing workflow in minutes.
  • Monitor as many email inboxes as needed. Automatically convert email from every inbox to tickets based on the business logic that you control.
Email Ticketing

Customize email ticketing workflow

  • Expand email processing workflow beyond the service desk. Update change requests, service requests, purchase orders, and other business objects with the information extracted from incoming email messages.
  • Give your decision-makers the convenience to cast their votes as easy as replying to an email with an approval request.
  • Keep your communication neat and clean by stripping out chained replies from incoming email threads.
Envelopes with diffrent  types of tickets