Email Ticketing System

Alloy email ticketing system converts incoming email messages to requests and incidents and automatically routes them to the right people.

Email ticketing system hero

Focus on your customers,
not on your inbox.

Email is one of the most effective channels for customer service support. Without automation, email support might consume the majority of your IT department’s time and become a nightmare.
Do it right with customizable, feature-rich email ticketing system.. Convert email requests to tickets, assign them to the right technicians, and collect user feedback – automatically, efficiently, and accurately.

Robot sorts emails in email ticketing system and pass on to the person

Deliver more efficient service support. Faster.

  • Leverage our email processing system to automatically convert incoming email messages from your users or customers to service support tickets.
  • Improve customer satisfaction with immediate receipt confirmation and assigned ticket number.
  • Streamline ticket processing with auto-prioritization and auto-routing based on ticket properties, service levels, and smart load balancing.
A girl looks at email ticketing conversion

Optimize communication with email ticketing system

  • Optimize communication between your support team and customers by handling email replies and keeping all conversation threads in one place.
  • Raise incident tickets from automated email alerts generated by hardware and software monitoring tools, so you can start resolving issues before they start to impact your users.
  • Immediately notify requesters of every step made to fulfill their requests and resolve their issues.
  • Save time and sanity of your IT engineers with automated replies and customizable email templates, so they do not have to write the same responses or instructions over and over.
  • Measure the level of customer satisfaction and continuously improve your service support using automated one-click satisfaction surveys.

Flexible email ticketing out of the box

  • Alloy email ticketing system converting incoming email to tickets right now, no matter which email messaging platform your company uses. A ready-to-use workflow contains everything for the most efficient email-to-ticket automation.
  • Easily customize and fine-tune the pre-configured email processing workflow in minutes.
  • Monitor as many email inboxes as needed. Automatically convert email from every inbox to tickets based on the business logic that you control.

Customize email ticketing workflow

  • Expand email processing workflow beyond the service desk. Update change requests, service requests, purchase orders, and other business objects with the information extracted from incoming email messages.
  • Give your decision-makers the convenience to cast their votes as easy as replying to an email with an approval request.
  • Effectively utilize email ticketing best practices.
  • Keep your communication neat and clean by stripping out chained replies from incoming email threads.
Envelopes with different types of tickets

The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.

Mike Gates Photo
Mike Gates Infrastructure Manager, Ibstock PLC
Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.
Alex Olivia photo
Alex OliviaVice President Makita, USA

It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable

Stephen Mullens Photo
Stephen Mullens Managing Director, SNC Solutions

The team has outstanding product knowledge and throughout the process they have always provided me with the right answers.

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Jon HowsonIT Operations Manager, SA Water

I recommend Alloy Software to all my suppliers and clients and feel this is well suited to many companies no matter how large of small.

Graham Hilton
Graham HiltonManaging Director, Rivertech Limited

Start your trial with Alloy Software today