Work Order Management

Easily manage your work orders from scheduling to assignment and completion with Alloy Work Order Management.

How to get work done?

Break work down into small, manageable pieces. Schedule the teamwork and delegate every piece to the right team or person. Now, all you got to do is track the progress and make sure the due dates are met.

Sounds good, doesn’t it? However, it takes the right tool to get the job done right! Work order management software, like Alloy Navigator, helps you get things done. We are here to handle the entire lifecycle of your work orders, from planning and tracking to completion and reporting.

Keep all work in one place

Work orders are jobs or tasks that can be scheduled and assigned to someone. Taken from the maintenance industry, work orders are used in the IT world to provide an easy way to request work. That work can be planned, such as preparing a laptop for a new employee, or unplanned, such as installing an urgent hotfix to resolve a customer’s issue.

With Alloy’s digital, paperless workflows, you can easily schedule any work and track your progress without losing time or information.

Relate work orders to their origins

Quickly create work orders straight from requests, tickets, or larger work orders, so they are automatically linked, and nothing falls through the cracks.

Prioritize the work to be done

Some jobs require immediate attention, others can wait. Use priorities to let your teammates understand which tasks are more important or urgent, so the team can plan their time better.

Work in your way

View and manage the work orders assigned to you or your team anywhere you go — through the web app on your laptop or in the mobile app on your phone. If you feel that standard email and push notifications are not enough, connect Alloy Navigator to your collaboration tools, such as Microsoft Teams, and keep your team updated on the work ahead using the channel of your choice.

Work on the calendar

Get a bird’s eye view of all scheduled work orders on the calendar. Spot schedule holes and overlaps and immediately access work orders right from the calendar to make adjustments.

Get work approved

Sometimes work requires an action that needs to be approved by someone responsible. Technicians can quickly submit approval requests directly from their work orders, not wasting their time making phone calls or sending emails.

More about Automated Approvals

Keep stakeholders informed

Reveal hidden bottlenecks and improve efficiency with detailed views and reports containing accurate up-to-date information about work orders scheduled, completed, or overdue.

More about Performance Analytics

Leave the busywork to Alloy workflow engine

More about Workflow Automated Engine

Automatically prioritize new work orders and assign them to the right team based on established Service Level Agreements (SLAs).
Optimize your teamwork with smart auto-assignment workflows based on technicians’ workload or their rank in the team.
Hit the deadlines thanks to automated escalations alerting the stakeholders when due dates are approaching or missed.
Auto-complete parent tickets once all their child work orders are completed, and auto-complete all child work orders when their parents are marked complete.

The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.

Mike Gates Infrastructure Manager, Ibstock PLC

Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.

Alex OliviaVice President Makita, USA

It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable