Email Notifications
Automate user communication and improve service experience with automated email notifications
Notify, remind, and alert to keep everything on track
Email notifications give you a perfect way to communicate workflow-related events to the people involved in the business process. Any event in the system can generate and send notifications to the right people to help keep all your IT processes on schedule.
- Streamline your Service Desk with automated notifications about ticket assignments and updates. Deliver insights into the latest changes and their impact right to the inbox and provide your technicians and IT managers with immediate access to updated tickets via direct links in email messages
- Keep your customers apprised during the ticket resolution process and give them a channel to provide more information on their issues.
- Collect customer feedback using email satisfaction surveys, automatically initiated on ticket resolution.
- Generate alerts when critical situations occur and automatically escalate tickets, requests, and SLAs to the people in charge, so they can take timely action to ensure your customer expectations are met.
- Simplify your approval processes by emailing approval requests and inviting decision-makers click either Approve or Reject right in the email message.
- Remind your employees in advance about important deadlines and steps they should take.
- Improve communication within your company with the ability to explicitly notify stakeholders at any workflow step to share questions and concerns.
Make notifications work and look exactly as you want them to
Alloy Navigator comes with 100+ ready-to-use email notifications meant to respond to various events. Canned notifications cover the common needs of all ITSM and ITAM processes that we provide. However, if you want to send out notifications for other events, it is easy to create them from scratch, with no coding needed.
- Adhere to your company style and enforce a standard appearance across all notifications using templates.
- Help users quickly identify a potentially dangerous situation with maintaining individual templates for each type of notifications, such as alerts, escalations, reminders, etc.
- Disable or enable sending automated notifications with one click.
- Decide whether or not you want to notify users about their own activities and turn the self-notification option on or off.
- Use CSS to impress your target audience and design HTML notifications in your unique style.
- Easily switch to plain text, if your audience prefers plain-text emails.
- Integrate with external services to complement your critical email alerts and escalations with SMS messages.
