Alloy Self-Service Mobile App

Alloy Self-Service mobile app makes it easy to ask for help, solve problems, and communicate with IT professionals directly from the user’s smartphone or tablet.

More convenience in self-service

While commuting or lunching out, collaborating is as easy as texting your friend. Your users can now access our self-service tools through the app, right from their phones—or any other mobile device on iOS or Android.

The complete list of self-service features, migrated to mobile app

By bringing all features from our Self-Service Portal to the mobile app, we ensure a smooth and consistent experience across all platforms. Users can easily switch between devices without having to adapt to new interfaces. They can complete tasks quickly, no matter where they are or which device they are using.

This approach provides users with the freedom to work on their own schedule and in any location.

Requesting services via Service Catalog

  • Offer your IT services through Service Catalog where customers can get a complete picture of all available services and request what they need.
  • Redirect typical service requests, such as requesting Wi-Fi access, to Service Catalog, and reduce the workload on your IT team.
  • Make your Service Catalog available to customers anytime they have their phones close—with the Alloy Self-Service app.

Read more about the benefits of Service Catalog here.

Creating tickets to report incidents

  • Make it easy for your customers and internal users to report issues on the go.
  • Give users insight into what’s happening in the incidents they’ve raised.
  • Let them keep track of the resolution process even when they’re away from the keyboard.

Learn what is Incident Management.

Knowledge Base via self-service mobile app

Empower your team with the convenience of mobile access to Knowledge Base. Knowledge Base is always at their fingertips, allowing for quick and easy solutions to any questions they may have.

Reserving equipment on the go

Automated equipment reservation options allow for a more efficient and streamlined process of managing assets within an organization.

When equipment reservation can be made through a self-service app, users can reserve equipment on their own without any assistance from the IT team. This empowers both users and the IT team by giving technicians time for more creative tasks.

Take a picture and report

  • Our Self-Service app supports attachments such as files and pictures.
  • Users can attach pictures to tickets when they want to give more details about an incident they report.
  • IT specialists may find it helpful to send over guides and other resources when explaining the resolution process to users.
  • You can choose to attach an existing image or file from your device library or take a picture immediately in the app.

Single Sign-On

Reduce IT costs and streamline user management. By eliminating the need to manage and maintain multiple sets of login credentials, SSO simplifies the process and makes it easy to add, remove, or update users as needed. With SSO, you’ll have the ability to enjoy a more secure, convenient, and cost-effective way of accessing your mobile self-service applications.

Apart from improved convenience, SSO adds another layer of security. With centralized authentication and authorization, SSO ensures that only authorized users have access to sensitive data, keeping your information safe and secure.

Make decisions from the smartphone

  • Enable your users to approve decisions wherever it is comfortable for them—even from their phones.
  • No deadline will be missed with the opportunity to look through pending approvals in the app.
  • The whole history of the user’s approvals is also available.

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