Alloy Software
  • Products
    • IT Service Management
          • IT Service Management
            Streamline your IT support with powerful tools for incident, problem, and change management. Designed to improve response times and enhance service delivery.
            Explore the product →
            ITSM dashboard
          • Features
            • Service ManagementUnified workflows for efficient IT service delivery.
            • Service DeskCentralized hub for IT support.
            • Incident ManagementFast issue tracking and resolution.
            • Change ManagementPlan and control IT changes.
            • Self-Service PortalLet users resolve issues themselves.
            • Service CatalogEasy access to available services.
            • SLA ManagementMonitor service targets and deadlines.
            • IT Project ManagementTrack and manage IT projects.
            • Dashboards and AnalyticsVisualize data for reporting and analysis.
            • Knowledge BaseCreate a library of known issues and solutions.
            • Multiple DepartmentsService management beyond the IT team.
            • ITILBuilt on ITIL principles.
          • Platform
            • Workflow AutomationAutomate tasks and streamline processes.
            • AI HubAI-powered service management assistance
            • APICreate custom integrations.
            • Integrations…
            • Mobile AppsAccess Alloy on the go.
            • Cloud and On-PremisesFlexible deployment options.
          • Explore More
            • All Products and Features…
    • IT Asset Management
          • IT Asset Management
            Gain full visibility and control over your IT assets. Track hardware, software, and licenses throughout their lifecycle to optimize usage and reduce costs.
            Explore the product →
            ITSM dashboard
          • Features
            • Asset ManagementStreamline discovery and management with intelligent workflows
            • CMDBMaintain a complete configuration item database.
            • Software Asset ManagementControl software licenses and compliance.
            • Asset DiscoveryFind and track all IT assets.
            • Dashboards and AnalyticsVisualize performance and KPIs.
            • Purchasing & FinancialsHandle IT purchases and approvals.
            • IT Asset LifecycleOversee assets from purchase to disposal.
            • Contracts and VendorsStore and monitor vendor agreements.
            • Equipment CheckoutManage and track assigned equipment.
            • Consumable ManagementTrack low-cost items like toner and cables.
            • Knowledge BaseShare and manage internal IT knowledge.
          • Platform
            • Workflow AutomationAutomate tasks and streamline processes.
            • AI HubAI-powered service management assistance
            • APICreate custom integrations.
            • Integrations…
            • Mobile AppsAccess Alloy on the go.
            • Cloud and On-PremisesDeploy flexibly to suit your needs.
    • Network Inventory
          • Network Inventory
            Automatically discover and map all devices on your network. Keep your infrastructure organized and up-to-date with real-time inventory tracking.
            Explore the product →
            ITSM dashboard
          • Features
            • Network InventorySmart workflows to discover, map, and manage your IT infrastructure in real time.
            • Network DiscoveryDiscover all network assets with agentless scanning or agent-based audits.
            • Switch Port MappingIdentify devices connected to each switch port for faster troubleshooting.
            • Network MapMap all devices and connections automatically for clear network insight.
            • Software InventoryGet a complete view of installed software across your environment for compliance and audits.
            • Hardware and Software ChangesTrack every change to hardware or software to ensure visibility and control.
    • Integrations…
  • Solutions
    • Industries
            • HealthcareOptimize healthcare operations with powerful tools to manage assets, services, and compliance.
            • K-12Empower educational institutions with centralized IT support and asset tracking to streamline learning environments.
            • Higher EducationMake your team in higher education work smarter: from keeping track of hardware and software to streamlining everyday IT tasks.
            • Public SectorImprove community services with integrated tools for asset tracking and service delivery.
            • Other Industries
    • Departments
            • HR Service ManagementEnhance employee experiences with automated HR service delivery, request handling, and resource management.
            • Enterprise Service ManagementEquip every department with flexible tools to optimize processes, track resources, and deliver exceptional internal services across the organization.
  • Resources
    • Why Alloy
      • AwardsDiscover the industry awards and recognition that we’ve recently received.
      • Compare UsSee how Alloy stacks up against other ITSM and ITAM solutions.
      • Case StudiesExplore real-world success stories from companies that improved operations with Alloy.
      • ROI CalculatorCalculate whether an ITSM platform is worth the investment.
    • For Customers
      • DocumentationAll info on how to use Alloy plus Release Notes are here.
      • DownloadsGet the latest versions of Alloy software, updates, and essential tools.
      • SupportReach out to our customer support team for help with troubleshooting, questions, or technical issues.
      • TrainingLearn how to make the most of Alloy products through guided training sessions and learning resources.
    • More
      • NewsLatest updates.
      • Articles and GuidesYour 101 in the world of service and IT asset management.
      • Youtube ChannelWatch product demos, feature tutorials, and expert tips from the Alloy Software team.
      • BlogDiscussing ITSM, CMDB, and other cool acronyms.
      • FAQMost popular questions of our customers, answered.
  • Company
          • AboutDiscover Alloy Software’s mission, values, and story.
          • ContactReach out to our team.
          • Legal & ComplianceLearn how we protect data.
          • Trust CenterSOC2 report & data protection.
          • CareersJoin us!
          • PartnersFind out how to partner with Alloy for mutual success.
        • Efficient workforce management with Alloy Software's innovative solutions for tracking, scheduling, and optimizing employee productivity and resources.
  • Pricing
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IT Asset Visibility: What It Is, Why It Matters, and How to Achieve It

June 22, 2026

IT asset visibility explained: key concepts, common gaps, maturity levels, and a step-by-step framework for complex IT environments.

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Best ITSM Tools for Tech Support Teams in 2026

June 9, 2026

Explore the best ITSM tools for tech support teams. Compare features, automation, integrations, and solutions to improve IT service delivery.

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AlloyScan 26.4 Update: Printer Supply Alerts & More

June 1, 2026

Discover AlloyScan 26.4 with printer supply alerts, custom software recognition, improved device identification, and enhanced inventory accuracy.

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SysAid vs Freshservice: Full Comparison for IT Teams

May 29, 2026

SysAid vs Freshservice: compare features, pricing, ITAM, workflows, and AI. Plus, see how Alloy Navigator compares.

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Automated Ticket Routing: How It Works, Why It Matters, and How to Set It Up

May 25, 2026

Automated ticket routing speeds support by assigning requests to the right team, improving SLA performance and reducing manual work.

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Latest News

  • AlloyScan 26.7 Update: Windows Event Logs and Access ControlAugust 4, 2026
  • Banner reading “Alloy Doc Search: Now with Chat,” featuring a robot holding a large chat interface.
    AI-Assisted Documentation Search Goes ConversationalJuly 21, 2026
  • “Simplified Subscriptions, Clearer Dashboards” graphic featuring an AlloyScan analytics dashboard on a laptop.
    AlloyScan 26.6 Update: Subscriptions and DashboardsJuly 16, 2026

Products

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  • Software Asset Management | Alloy
  • IT Service Desk Software
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