We’re infusing fresh energy into our product for small and medium businesses: Alloy Navigator Express. This update centers on the shift to new experience data views while introducing several other exciting features. Let’s dive in!
We’re bringing tags to your Service Desk—simple yet powerful labels that help you organize and track tickets and change requests with ease. With tags, you can:
Whether you want to make VIP clients’ tickets stand out or label known issues, we’ve got you covered. Tags are here to make your Service Desk smarter, faster, and more connected.
We introduced the new experience data views almost a year ago to unlock a new level of performance, speed, and usability. After a period of intensive testing and learning from user feedback, we’re now ready to fully transition to the new, enhanced data views.
See our new grids in action in a YouTube guide:
Here are just some of the advantages that the new data views offer:
| Speed and effectiveness | Flexibility and customization |
|---|---|
| High performance: Enjoy exceptional speed and efficiency, even with large datasets containing tens of thousands of records. | Adjustable display density: Choose from a range of display options, from comfortable to condensed, to suit your viewing preferences. |
| Smart auto-refresh: Stay updated with up-to-the-second information through intelligent auto-refresh functionality designed to minimize network load. | Intuitive filtering: Utilize a natural language query interface and live editing for seamless and precise data filtering. |
| Instant previews: Quickly preview any referenced item within the view, providing immediate context and clarity. | Collaborative sharing: Easily share views with teammates to enhance collaboration and streamline workflows. |
| Straightforward record selection: Experience natural and convenient record selection for an intuitive user experience. | Dynamic conditional formatting: Apply vibrant conditional formatting for immediate visual insights and better data interpretation. |
Another exciting enhancement in this release is the ability to create direct, human-readable links to tickets and other records. Simply hover the mouse pointer over a linked item in a data view or on an object form and click the Copy icon. Now share the link in your team’s chat or in an email to quickly show which record you’re talking about. Referring to a ticket has never been easier!
Shift-click the Copy icon on object forms for more informative links!
We’ve added keyboard shortcuts to streamline access to two frequently used features:
This release has a variety of other new features and enhancements. To explore all the latest additions, check out the detailed Release Notes on the Alloy Documentation Portal.
