Winter 2021 Updates for Alloy Software ITSM/ITAM Platform

We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and  expands API integration capabilities.

For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal:  

How to get this update?

  • Customers with an on-premise hosting plan can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
  • Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Navigator mobile app expands with Change Management and Approvals

Now with support for change requests and approvals

The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request  infrastructure or process-related changes and take action on approval requests using phones or tablets.

Change Management is essential to any organizations in this fast-changing era. As a systematic approach to dealing with changes in internal and external processes and in the underlying IT infrastructure, Change Management helps organizations plan and implement changes with better efficiency, lower costs, and greatly reduced business risks. Automated approvals speed up change management processes, as well as any other process in your company that needs a formal stakeholder voting and authorization.

Some changes can’t wait! The latest version of the Alloy Navigator mobile app helps decision makers stay involved in change management processes and cast their approval or disapproval votes on the go:

  • Keep all pending and processed approvals at hand.
  • Make informed decisions with mobile access to the request details.
  • Assign or replace approvers with just a couple of taps.
  • Get a real-time picture of all active change requests for the effective planning.
  • View all change requests assigned to you or your group.
  • Submit change requests on the go.

And one more long-awaited change: now you can copy text with a long press.

Update your Alloy Navigator mobile app today. The latest version is available for download on the App Store and Google Play Store.

 

Alloy Software Holds a High Performer Rank for ITAM and ITSM

Bloomfield, NJ – January 26th, 2021 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, today announced that for a second year in a row it has been named a “High Performer” in the G2 Crowd’s latest Grid® reports. The company’s innovative on-premises and cloud-based ITAM and ITSM platform received high marks in several categories, including IT Service Management, IT Asset Management, and Software Asset Management.  

“We are proud to continue to be named as a High Performer by G2 Crowd and securing the second place in the Software Asset Management category “, said Ivan Samoylov, CTO at Alloy Software. “At Alloy Software, there is no better measurement for our focus on customer relationships and the customer experience.” 

G2 Crowd is a business product review and ranking platform for verified users to share experiences, thoughts, and feedback on various services and technology. Rankings are based on how likely users are to recommend the service to others, user satisfaction, and product popularity. High Performers provide products that are highly rated by their users but have not yet achieved the market share and scale of the vendors in the Leader category. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, Alloy Software has been named one of the fastest-growing private companies in North America and has received many accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more. 

 

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Alloy Software Wins Silver in the 10th Annual Best in Biz Awards

Bloomfield, NJ – December 15th, 2020 — Alloy Software, a leading provider of IT Service Management and Asset Management solutions, has been named a silver winner in Best in Biz Awards. Alloy Software’s was recognized in the Best New Version of the Year category for its Alloy Navigator – a comprehensive ITAM and ITSM solution.

“During these challenging times, we are honored and very grateful to earn this award,” said Ivan Samoylov, CTO of Alloy Software. “This win underlines our team’s dedication to providing a versatile and reliable IT Service Management platform and delivering a consistently superb customer service.

Despite the global challenges, the 10th annual Best in Biz Awards program saw a particularly strong field of entries from public and private companies of all sizes, geographic regions, and industries in the U.S. and Canada. The judges were impressed with this year’s winners’ agility and adaptability that allowed their businesses to thrive and their willingness to always go the extra mile to help their customers in these unusual times.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2020 visit BestInBizAwards.

About Alloy ITSM and ITAM solution

Alloy Navigator is an all-inclusive SaaS, in-cloud, and on-premises Service Desk and ITAM and ITSM solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major ITAM areas including CMDB, IT Asset lifecycle management, Procurement, Consumable management, Software Asset Management and provides highly flexible workflow and performance analytics. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

About Best in Biz Awards

Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications, from Associated Press to Wall Street Journal. Best in Biz Awards honors are conferred in two separate programs during the calendar year: North America and International. For more information, visit:  BestInBizAwards.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

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Alloy Software Wins Silver for Company Response of the Year During COVID-19

Bloomfield, NJ – December  15th, 2020 — Alloy Software  announced today that Consumer World Awards®, world’s top achievement awards program for the consumer industry, has named Alloy Software a Silver Winner in the “Company Response of the Year During COVID-19” category.

Consumer World Awards recognize consumer products, companies and people globally in various categories. The COVID-19 Business Response awards were created this year to honor the contributions of individuals, teams and groups, and organizations that have worked hard to show their resilience and creativity to weather the economic impact caused by the pandemic while keeping people safe, healthy, and informed.

Alloy Software created the Stay Strong program to help companies in critical infrastructure sectors navigate the financial, logistical and operational challenges during the COVID-19 outbreak. The Stay Strong Program helped numerous companies around the world rapidly restructure and scale up their operations by providing immediate and unlimited access to award-winning IT infrastructure management solutions at no cost.

“We are in New Jersey, just a few miles from the epicenter of the COVID-19 outbreak in New York City.” said Paul Ille, Director of Sales and Services at Alloy Software. “Being so close to the situation, we immediately got to work reaching out to our customers and offering unlimited licensing and support, especially for hospitals, police and emergency care providers. This ensured our customers’ ability to scale up IT staff indefinitely, integrate other non-IT departments as needed, get people home safe, and provide critical support to doctors, nurses and other frontline workers.

For a complete list of the 2020 Consumer World Award winners, visit list of winners

About the SVUS Awards

SVUS Awards are conferred in eleven programs: the CEO World Awards®, the Consumer World Awards®, The Customer Sales & Service World Awards®, The Globee® Awards, the Golden Bridge Awards®, and more. Honoring organizations of all types and sizes and the people behind them, the SVUS Awards recognize outstanding achievements and performances in businesses worldwide. Learn more about the SVUS Awards.

About Alloy ITSM and ITAM Platform

Alloy Navigator is an all-inclusive on-premises and in-cloud Service Desk and IT Asset Management platform that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major IT disciplines ranging from Service Desk, IT Service Management,  IT Asset Management, and Software Asset Management and provides highly flexible workflow automation and CMDB. Alloy Navigator is geared toward small, medium, and enterprise businesses that strive to achieve the highest levels of productivity.

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.   

For More Information