June 2025 Updates to Alloy Mobile Apps
The latest Alloy mobile app updates are here, featuring push notifications in the Alloy Self-Service app and more to keep you productive on the go this summer! ☀️📱
Summer has arrived, and so have the latest updates to the Alloy Software mobile apps. Managing IT just got even easier—right from your phone. Let’s take a look at what’s new in June 2025.
Push notifications in Alloy Self-Service mobile
Your internal users and customers no longer have to constantly check their inbox or log into the portal just to see the status of a ticket. With real-time push notifications, updates come directly to their phones—instantly.
Picture this: it’s half an hour before the end of the workday. A technician picks up a ticket about access issues and starts working on it. Everything seems straightforward, but one important detail is missing. The technician taps Notify Requester, asks a question—and within seconds, the requester receives a push notification on their phone and replies.
That’s it! The issue is fixed before the day ends, access is restored, and the user is back to work first thing the next morning.
Without push notifications, that back-and-forth could have stretched into tomorrow morning, meaning the issue wouldn’t be resolved until later that day, and valuable morning work time would be lost.
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Out of the box, Alloy Navigator 2025 includes the Notify Requester push notification to speed up communication between support and users. Right now, we are preparing a package of ready-made push notifications for all key events, which you’ll get with the next update for Alloy Navigator and Alloy Navigator Express.
But you don’t have to wait. With Alloy’s flexible and powerful workflow engine, you can create push notifications for any event that matters, tailored exactly to your needs. For example:
- A ticket is closed
- A request is approved
- A customer feedback survey is sent
- Or even your favorite technician’s birthday is coming up, if that’s important for your team!
Push notifications require Alloy Navigator or Alloy Navigator Express version 2025 on the server side. Along with push notification support in the Self-Service apps, this latest release of our leading ITSM/ITAM solution for enterprises and SMBs delivers a range of enhancements to help you and your teams work smarter, faster, and more intuitively.
About Alloy Self-Service mobile
The Alloy Self-Service mobile app brings Alloy Navigator’s self-service features directly to users’ mobile devices for ultimate convenience. Whether internal staff or customers, users can quickly report issues, request services, reserve equipment, track tickets, search the Knowledge Base, and much more. Now with push notifications!
Read more about Alloy Self-Service mobile app
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Alloy Self-Service mobile app
Other updates to Alloy mobile apps
June 2025 updates are available not only for the Alloy Self-Service app for end-users but also for the Alloy Navigator mobile app for IT professionals. Both apps now feature improved text selection, easier user identification in dropdown menus, better display of currency values, and several other enhancements and bug fixes. Update today!
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