In this time of the year when everyone reflects on their past and sets new goals, we thought it would be valuable to share some tips for ITSM professionals for the upcoming year. We talked to our CTO Ivan Samoylov, and he shared his ideas on what to focus on in 2024.
When thinking about the integration between AI and ITSM, it’s crucial to prepare for the most comprehensive, all-embracing changes. Something bigger than, say, AI customer support, which only automates part of the workflow.
Imagine an AI-powered ITSM solution that can give an assessment of the entire company’s IT infrastructure, suggest improvements, and implement them–in just a matter of hours. If such a solution goes live, all the earlier ITSM software might become obsolete.
While the exact timeline for the arrival of such technology to the market is uncertain, it holds a truly transformative potential. Our suggestion is simply: to keep a close eye on the latest news in AI for ITSM. For example, Ivan shares that he regularly checks out the websites of ITSM leaders already implementing AI, such as ServiceNow and InvGate.
For an overview of how ITSM vendors use AI in their products, read our article on the best ITSM tools in 2024.
Concerns about job displacement from automation can lead to resistance against the implementation of AI by individuals. This resistance could pose a significant obstacle to incorporating AI into your business. If you share these concerns, stay tuned for an upcoming detailed discussion on strategies to effectively manage resistance within your team that we’re planning to share soon!
Check out Alloy Software’s all-in-one ITSM solution with flexible workflows, integrated asset management, and powerful network inventory capabilities.
Consider outsourcing tasks to specialized external services instead of trying to do everything in-house. Just like no one would start from scratch to build a website when a platform like WordPress exists, tasks like monitoring servers and managing IT assets can also be outsourced to external vendors. The SaaS solutions market has been growing rapidly in recent years, and we should take advantage of it.
Using cloud-based options not only helps save money but also frees up time. Focus on improving expertise in areas that are directly related to your business, rather than trying to master skills that might not bring in revenue.
When relying on SaaS IT services, which we highly recommend, dedicate effort to budgeting. With all the advantages of cloud solutions, they can sometimes lead to unexpected price changes, hidden fees, and unnecessary paid features, resulting in bills higher than planned. IT should not only be effective but also efficient.
With the current economic uncertainties, a calm mind is arguably the most precious asset one could have.
For people working in tech, keeping the mind calm is perhaps even more challenging. For this industry, staying on top of the news is business critical because AI has the true potential to replace people’s jobs. But should we indulge in FOMO and doomscrolling if we want to stay afloat?
We don’t think so. Instead, we choose to keep both our business and mental health stable, because, honestly, they’re at least equally important.
The question is, how do you do this? Here is some advice:
In 2024, it’s all about the balance. The balance between embracing advancements and safeguarding mental well-being. The balance between outsourcing tasks and optimizing spending. Let us navigate this path with strategic foresight and a commitment to both technological progress and the well-being of our minds and businesses!
