AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
Entries by Ekaterina Glozshtein
Vulnerability Management: Being Vulnerable is Powerful, But not in IT
What is vulnerability management and how to approach it from the IT asset management point of view.
Navigating a Software Audit: How to Stay Compliant and Avoid Costly Mistakes
The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.
IT Asset Management Strategy: Current Challenges
Navigating the complexities of IT Asset Management (ITAM) requires a strategic approach. This article delves into the challenges businesses face and offers practical solutions to optimize your ITAM strategy.
Incident vs Problem: What’s the Difference?
For the rest of the world, these are just two synonyms. But in ITIL, the main IT service management framework, the distinction is crucial. Let’s find out.
