Beneath the Rind: Peeling Away the Watermelon Effect in IT Services
Your introduction to the watermelon effect and how to fix the discrepancies between performance metrics and the real customer experience.
Ekaterina Glozshtein is a versatile content marketing professional with a strong blend of analytical thinking, creativity, and business acumen. At Alloy Software, she has built and managed content across blogs, websites, and social media, including launching the company blog as a new traffic channel and developing its social presence from the ground up. Her background spanning marketing, venture capital, and research gives her an unusually well-rounded perspective on creating content that connects with audiences and supports business growth.
Your introduction to the watermelon effect and how to fix the discrepancies between performance metrics and the real customer experience.
Learn the best practices for ITIL Service Level Management, including creating clear SLAs, engaging stakeholders, and using ITSM software.
Explore infrastructure visibility in 2024, including key components, tools, and strategies for IT professionals to optimize performance, enhance security, and ensure compliance.
Discover the ins and outs of Change Advisory Boards (CABs) and how to navigate them effectively in 2025. Learn the significance of CAB meetings, their role in ITIL-driven companies, and invaluable tips for running them smoothly.
Alloy Navigator got awarded a Gold Stevie in 2024. Learn more details in this news article.
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