Alloy Software
  • Products
    • IT Service Management
          • IT Service Management
            Streamline your IT support with powerful tools for incident, problem, and change management. Designed to improve response times and enhance service delivery.
            Explore the product →
            ITSM dashboard
          • Features
            • Service ManagementUnified workflows for efficient IT service delivery.
            • Service DeskCentralized hub for IT support.
            • Incident ManagementFast issue tracking and resolution.
            • Change ManagementPlan and control IT changes.
            • Self-Service PortalLet users resolve issues themselves.
            • Service CatalogEasy access to available services.
            • SLA ManagementMonitor service targets and deadlines.
            • IT Project ManagementTrack and manage IT projects.
            • Dashboards and AnalyticsVisualize data for reporting and analysis.
            • Knowledge BaseCreate a library of known issues and solutions.
            • Multiple DepartmentsService management beyond the IT team.
            • ITILBuilt on ITIL principles.
          • Platform
            • Workflow AutomationAutomate tasks and streamline processes.
            • AI CapabilitiesImprove operations with AI automation.
            • APICreate custom integrations.
            • IntegrationsMore on native integrations.
            • Mobile AppsAccess Alloy on the go.
            • Cloud and On-PremisesFlexible deployment options.
          • Explore More
            • All Products and Features
            • Marketplace
    • IT Asset Management
          • IT Asset Management
            Gain full visibility and control over your IT assets. Track hardware, software, and licenses throughout their lifecycle to optimize usage and reduce costs.
            Explore the product →
            ITSM dashboard
          • Features
            • Asset ManagementStreamline discovery and management with intelligent workflows
            • CMDBMaintain a complete configuration item database.
            • Software Asset ManagementControl software licenses and compliance.
            • Asset DiscoveryFind and track all IT assets.
            • Dashboards and AnalyticsVisualize performance and KPIs.
            • Purchasing & FinancialsHandle IT purchases and approvals.
            • IT Asset LifecycleOversee assets from purchase to disposal.
            • Contracts and VendorsStore and monitor vendor agreements.
            • Equipment CheckoutManage and track assigned equipment.
            • Consumable ManagementTrack low-cost items like toner and cables.
            • Knowledge BaseShare and manage internal IT knowledge.
          • Platform
            • Workflow AutomationAutomate tasks and streamline processes.
            • AI CapabilitiesImprove operations with AI automation.
            • APICreate custom integrations.
            • IntegrationsMore about native integrations.
            • Mobile AppsAccess Alloy on the go.
            • Cloud and On-PremisesDeploy flexibly to suit your needs.
    • Network Inventory
          • Network Inventory
            Automatically discover and map all devices on your network. Keep your infrastructure organized and up-to-date with real-time inventory tracking.
            Explore the product →
            ITSM dashboard
          • Features
            • Network InventorySmart workflows to discover, map, and manage your IT infrastructure in real time.
            • Network DiscoveryDiscover all network assets with agentless scanning or agent-based audits.
            • Switch Port MappingIdentify devices connected to each switch port for faster troubleshooting.
            • Network MapMap all devices and connections automatically for clear network insight.
            • Software InventoryGet a complete view of installed software across your environment for compliance and audits.
            • Hardware and Software ChangesTrack every change to hardware or software to ensure visibility and control.
  • Solutions
    • Industries
            • HealthcareOptimize healthcare operations with powerful tools to manage assets, services, and compliance.
            • K-12Empower educational institutions with centralized IT support and asset tracking to streamline learning environments.
            • Higher EducationMake your team in higher education work smarter: from keeping track of hardware and software to streamlining everyday IT tasks.
            • Public SectorImprove community services with integrated tools for asset tracking and service delivery.
            • Other Industries
    • Departments
            • HR Service ManagementEnhance employee experiences with automated HR service delivery, request handling, and resource management.
            • Enterprise Service ManagementEquip every department with flexible tools to optimize processes, track resources, and deliver exceptional internal services across the organization.
  • Resources
    • Why Alloy
      • AwardsDiscover the industry awards and recognition that we’ve recently received.
      • Compare UsSee how Alloy stacks up against other ITSM and ITAM solutions.
      • Case StudiesExplore real-world success stories from companies that improved operations with Alloy.
      • ROI CalculatorCalculate whether an ITSM platform is worth the investment.
    • For Customers
      • DocumentationAll info on how to use Alloy plus Release Notes are here.
      • DownloadsGet the latest versions of Alloy software, updates, and essential tools.
      • SupportReach out to our customer support team for help with troubleshooting, questions, or technical issues.
      • TrainingLearn how to make the most of Alloy products through guided training sessions and learning resources.
    • More
      • NewsLatest updates.
      • Articles and GuidesYour 101 in the world of service and IT asset management.
      • Youtube ChannelWatch product demos, feature tutorials, and expert tips from the Alloy Software team.
      • BlogDiscussing ITSM, CMDB, and other cool acronyms.
      • FAQMost popular questions of our customers, answered.
  • Company
          • AboutDiscover Alloy Software’s mission, values, and story.
          • ContactReach out to our team.
          • Legal & ComplianceLearn how we protect data.
          • Trust CenterSOC2 report & data protection.
          • CareersJoin us!
          • PartnersFind out how to partner with Alloy for mutual success.
        • Efficient workforce management with Alloy Software's innovative solutions for tracking, scheduling, and optimizing employee productivity and resources.
  • Pricing
  • Get a Demo
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ITIL Release Management: A Comprehensive Guide with Examples

February 14, 2025

Discover the key principles, best practices, and real-world examples of ITIL release management and how it can improve your business.

Read more

How to De-escalate an Angry Customer: Fight, Flight, or Avoid?

January 24, 2025

How to keep composed and unflappable and which approach to choose when the communication gets tough.

Read more

Team Lead vs Manager: Setting the Boundaries

December 20, 2024

Should I code or run meetings? If I’m not allowed to approve new features, why am I to blame for delayed delivery? If that sounds familiar to you, this piece should be helpful.

Read more

Alloy Navigator 2024: The Fall Release Goes Live!

November 25, 2024

Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the new features of this Fall 2024 Alloy Navigator release.

Read more

AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use

November 20, 2024

How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.

Read more
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Latest News

  • Alloy Navigator 2026 Spring Release graphic with dashboard illustration, charts, leaves, and sparkle icons.
    Alloy Navigator 2026 Spring Release is Here!May 15, 2026
  • AlloyScan 26.3 update banner with laptop dashboard showing analytics charts and text “Smarter Data, Stronger Security.”
    AlloyScan 26.3 Update: Smarter Data & Stronger SecurityApril 29, 2026
  • Gold Stevie Award trophy on light background with company list, emphasizing Alloy Software among major brands.
    Alloy Software Wins Gold Stevie 2026April 29, 2026

Products

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  • Software Asset Management | Alloy
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