Incident vs Problem: What’s the Difference?
For the rest of the world, these are just two synonyms. But in ITIL, the main IT service management framework, the distinction is crucial. Let’s find out.
Tag Archive for: ITSM
Beneath the Rind: Peeling Away the Watermelon Effect in IT Services
Your introduction to the watermelon effect and how to fix the discrepancies between performance metrics and the real customer experience.
ITIL Service Level Management Best Practices
Learn the best practices for ITIL Service Level Management, including creating clear SLAs, engaging stakeholders, and using ITSM software.
What is the Change Advisory Board (CAB) and How to Run a CAB meeting in 2025? | Alloy Software
Discover the ins and outs of Change Advisory Boards (CABs) and how to navigate them effectively in 2025. Learn the significance of CAB meetings, their role in ITIL-driven companies, and invaluable tips for running them smoothly.
Best ITSM Tools in 2025 and How to Pick One for Your Particular Case
Explore the latest IT service management (ITSM) tools in 2024, discovering key features like ticketing, analytics, and automation. Dive into detailed reviews of top tools such as Alloy Navigator, ServiceNow ITSM, Sysaid, and Ivanti Neurons for ITSM, with insights on unique offerings, deployment options, and suitability for diverse business sizes.
Latest News
AI-Assisted Documentation Search Goes ConversationalJuly 21, 2026- AlloyScan 26.6 Update: Subscriptions and DashboardsJuly 16, 2026
- June 2026 Updates to Alloy Mobile AppsJune 25, 2026
