What is Problem Management?
Problem management is the practice of identifying and eliminating the underlying causes of the incidents that the IT system faces.
What is SLA (Service Level Agreement)?
Service Level Agreement (SLA) is a contract between customers and service providers that specify provided services and their quality metrics
What is ITIL?
IT Infrastructure Library (ITIL) is a set of IT best practices, to help businesses to most efficiently deliver IT services to customers.
What is CMDB?
A CMDB is a database that organizations use to track configuration units throughout their lifecycle and understand their relationships.
What is IT Asset Management (ITAM)?
IT Asset Management (ITAM) is the process of keeping track of, deploying, and maintaining company’s IT assets.
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