Terence Kennedy, IT Office Manager at The Juilliard School, references pianos and violins playing down the hall, dancers in leotards, big-name guest speakers and Broadway-like productions. “Working here can seem a bit like the making of a movie,” he says. “With such an amazing and dynamic backdrop the challenges we face certainly are met with a lot of inspiration, but they exist nonetheless.”
Over the years, Mr. Kennedy has seen exponential growth in the demand for technology and with it, the need to handle operations with a stronger sense of collaboration. From student performances, master classes and speaking engagements to managing community outreach programs, tracking inventory and providing technical support, Juilliard’s IT department has to be more involved and engaged than ever before.
A main goal has long been to make technology accessible and usable. “Here at Juilliard, it’s essential for IT to deliver solutions in a way that will enhance and fortify the learning process,” says Mr. Kennedy.
“While many of our students have been mastering their art since the ages of 3 or 4, technology can sometimes be unfamiliar territory,” Mr. Kennedy explains. “Providing students with the tools to help study, learn, perform and showcase their talents can open doors they hadn’t expected.”
“Our staff and faculty members also heavily utilize technology in the classroom”, he adds. “This creates an increased demand for faster response times, more dynamic contact methods, quick access to self-assisting help and immediate resolution of issues.”
“It’s essential for us to have the proper tools in place to ensure our performance is in line with the high standards set here at Juilliard,” says Mr. Kennedy. “We’re always striving to add more value to our user which means we need IT management software that can deliver. For us, year after year, we continue to rely on Alloy Software’s solutions to help us meet those goals and expectations”.
For almost 10 years, The Juilliard School has depended on Alloy Software’s Alloy Navigator solution for handling all of their IT Asset Management and IT Service Management needs.