Ticket Deflection: When Words are Unnecessary
Encourage customers to find solutions to their issues without the assistance of human agents, reduce the number of tickets, and let your support team do their job better.
Entries by Alloy Software
The New Self-Service Portal is Coming!
Get a sneak peek at the revamped Self-Service Portal launching soon. Look forward to a refreshed, vibrant homepage, a sleek dark mode, a modern UI/UX, and (ta-da!) easy portal customization from the Admin Center.
The Case Against Using Excel for IT Asset Management in 2026
Here’s why you MUST switch to special software and ditch Excel for asset management.
Alloy Navigator Winter 2023: Second Maintenance Update
Alloy Software is announcing a maintenance release (2023.2.2) for its ITSM/ITAM solution, including Navigator and Navigator Express.
Alloy Navigator Winter 2023: First Maintenance Update
Alloy Software has launched a maintenance release (2023.2.1) for its ITSM/ITAM solution, including Navigator, Navigator Express and Discovery.
Latest News
AI-Assisted Documentation Search Goes ConversationalJuly 21, 2026- AlloyScan 26.6 Update: Subscriptions and DashboardsJuly 16, 2026
