TeamViewer Integration

Alloy Software + TeamViewer

Connect Alloy Software with TeamViewer to start remote support sessions directly from Alloy Navigator. IT teams can initiate remote assistance from the relevant incident or asset context, helping them troubleshoot issues faster without leaving Alloy Navigator.

What is TeamViewer?

TeamViewer is a remote access and support solution used by IT teams to connect to devices, troubleshoot issues, and assist end users. It helps support teams resolve issues that require direct access to a managed device.

Key use cases

• Start remote support from the incident or asset context in Alloy Navigator.
• Help incident requesters without switching away from service desk workflows.
• Send an invitation with a session code before the remote connection starts.
• Connect support activity with the related requester, incident, and managed device.
• Improve troubleshooting options for issues that require direct device access.

How to enable this integration

Alloy Navigator includes a native TeamViewer workflow package that can be configured for your remote support process. Once enabled, technicians can send approved remote session invitations from incidents and connect to managed devices. See Resources for detailed setup instructions.