Outlook / Exchange Email Integration

Alloy Software + Outlook / Exchange Email

Alloy Software connects with Microsoft email services in several ways. Alloy Navigator can process incoming email from monitored mailboxes, send workflow notifications through Exchange Online, and keep replies tied to the right service conversation. AlloyScan can also send inventory alerts through a configured Microsoft email service.

What are Outlook and Exchange?

Outlook is the email app people use every day, while Exchange and Exchange Online provide the mailbox services behind it. Alloy Software connects to Microsoft email services to process service mail, send workflow notifications, and deliver inventory alerts.

Incoming email processing in ITSM/ITAM

Use this scenario when service emails sent to Microsoft Exchange or Exchange Online mailboxes need to create or update tickets or other ITSM/ITAM items in Alloy Navigator.

Key use cases

• Monitor one or more service mailboxes.
• Create tickets, change requests, documents, or other ITSM/ITAM items from incoming messages.
• Route mail from different mailboxes to different workflows.
• Update existing ITSM/ITAM items from follow-up replies in the same conversation.
• Keep email-based service requests connected to the right service desk history.

How to enable incoming email processing

Configure Microsoft 365 or Exchange Online mailboxes for Alloy Navigator, then set up incoming email processing rules so monitored messages create or update the right ITSM/ITAM items. For detailed configuration instructions, refer to the Alloy Navigator documentation: Microsoft 365 mailboxes and Alloy Navigator documentation: Exchange Online incoming email.

Outgoing email notifications in ITSM/ITAM

Use this scenario when Alloy Navigator needs to send workflow notifications to IT teams, end users, approvers, or stakeholders.

Key use cases

• Send ticket updates, assignments, approvals, and due date notifications by email.
• Notify IT teams and end users about service or asset management events.
• Let users receive workflow updates through familiar Outlook and Exchange email channels.
• Support service communication without requiring users to stay inside Alloy Navigator.

How to enable outgoing email notifications

Configure outgoing notification settings for Alloy Navigator with Exchange Online so workflow events can send email updates through Microsoft email services. For detailed configuration instructions, refer to the Alloy Navigator documentation: Exchange Online notifications.

Outgoing email alerts in Network Inventory

Use this scenario to send inventory-related alerts through Microsoft email services.

Key use cases

• Send email alerts for events in live IT inventory.
• Notify IT teams about inventory changes or audit-related events.
• Deliver AlloyScan notifications through Microsoft Graph API.
• Keep network inventory alerts visible through standard email workflows.

How to enable inventory email alerts

Inventory email alerts are configured in AlloyScan. The email client for your AlloyScan instance is configured through Microsoft Graph API. You can use built-in alerts, customize them, or create custom alerts, and users can subscribe to the email notifications they need. See the AlloyScan documentation for related email notification settings.

Use one or more Outlook / Exchange Email scenarios

• Use incoming email processing when service mailboxes should create or update tickets or other ITSM or ITAM items.
• Use email notifications in Alloy Navigator when users need ITSM/ITAM workflow updates by email.
• Use AlloyScan email alerts when events in your IT inventory should trigger email alerts.
• Use multiple scenarios together to support email-based ticket intake, service notifications, and inventory alerts through Microsoft email services.