OpenAI Integration

Alloy Software + OpenAI

Connect OpenAI with Alloy Navigator to enable AI-powered features across the platform. Out of the box, Alloy Navigator includes:

• AI-powered workflow actions for Service Desk records, such as summarizing tickets, suggesting solutions, suggesting categories, and analyzing risks.
• AI Writing Assistance for improving, summarizing, translating, and working with text in Alloy Navigator fields.
• AI Assistant for the Self-Service Portal, helping end users find answers and resolve requests more independently.
• AI Assistant for IT teams, providing contextual help inside Alloy Navigator while users work on service tasks (coming soon).

Teams can also add AI-powered actions to custom workflows and fine-tune AI Assistants for their organization’s processes, knowledge, and service context.

What is OpenAI?

OpenAI provides AI models and services that can generate text, summarize information, translate content, answer questions, and support AI-assisted workflows.

Key use cases

• Enable AI-powered features in Alloy Navigator.
• Use AI-powered workflow actions for Service Desk records, including summaries, suggested solutions, suggested categories, and risk analysis.
• Use AI Writing Assistance in text-based fields across Alloy Navigator.
• Provide an AI Assistant in the Self-Service Portal to help end users find answers and resolve requests more independently.
• Add AI-powered actions to custom Alloy Navigator workflows.
• Fine-tune AI Assistants for organization-specific processes, knowledge, and service context.
• Support upcoming contextual AI assistant experiences for IT teams.

How to enable this integration

This native integration connects Alloy Navigator with OpenAI to power AI features across the product. Once connected, you can control which AI features are available, who can use them, and how AI uses your internal knowledge to provide more relevant output and assistance. See Resources for detailed setup instructions.