Microsoft AI Foundry Integration

Alloy Software + Microsoft AI Foundry

Connect Alloy Navigator with Microsoft AI Foundry to enable AI-powered features using AI services managed in your Microsoft Azure environment. This option is useful for organizations that want to run Alloy Navigator AI features through Azure OpenAI Service while keeping AI configuration aligned with their Microsoft cloud strategy. Out of the box, Alloy Navigator includes:

• AI-powered workflow actions for Service Desk records, such as summarizing tickets, suggesting solutions, suggesting categories, and analyzing risks.
• AI Writing Assistance for improving, summarizing, translating, and working with text in Alloy Navigator fields.
• AI Assistant for the Self-Service Portal, helping end users find answers and resolve requests more independently.
• AI Assistant for IT teams, providing contextual help inside Alloy Navigator while users work on service tasks (coming soon).

Teams can also add AI-powered actions to custom workflows and fine-tune AI Assistants for their organization’s processes, knowledge, and service context.

What is Microsoft AI Foundry?

Microsoft AI Foundry is Microsoft’s platform for building, deploying, and managing AI applications and services in Azure. It includes Azure OpenAI Service, which lets organizations use OpenAI models within the Microsoft cloud ecosystem.

Key use cases

• Enable Alloy Navigator AI-powered features through Microsoft AI Foundry.
• Use Azure OpenAI Service as the AI provider for Alloy Navigator.
• Align AI-powered assistance with Microsoft Azure environments.
• Use AI-powered workflow actions for Service Desk records, including summaries, suggested solutions, suggested categories, and risk analysis.
• Use AI Writing Assistance in text-based fields across Alloy Navigator.
• Provide an AI Assistant in the Self-Service Portal to help end users find answers and resolve requests more independently.
• Add AI-powered actions to custom Alloy Navigator workflows.
• Fine-tune AI Assistants for organization-specific processes, knowledge, and service context.

How to enable this integration

This native integration connects Alloy Navigator with Microsoft AI Foundry so AI features can run through Azure OpenAI Service in your Azure environment. After setup, you can manage feature availability, user access, and the internal knowledge AI can use to produce more relevant output and assistance. See Resources for detailed setup instructions.