Self-Service Portal

Alloy Self-Service Portal helps your employees and customers easily request services and quickly get the answers they need, anytime and anywhere.

Save time and money with modern and effective self-service portal

Give your customers and internal users the tools for reporting issues themselves.
Make the self-service workflow as easy as possible with our ready-to-use steps and forms.
Effectively handle different types of issues with easily customizable self-service workflow.
Show your users all IT assets they own and let them quickly report issues without worrying about the name or IP address of the affected device.
Save end-users from solving already solved and repetitive problems.
Gather feedback and improve your services using automated one-click customer satisfaction surveys.

Make your Self-Service Portal look recognizable with the custom look-and-feel matching your corporate colors and styles
Embed your logo, company name, and business motto to every web page with a couple of clicks
Add a custom homepage background to highlight your brand and identity
Choose a pre-installed theme for a tidy, stylish support portal
Or upload your own image to further customize it

Our Self-Service Mobile App enables end-users to report issues, request services, and search through the knowledge base from the comfort of their phones. It is available both on Android and iOS.
To manage requests right from work chats, use Self-Service Assistant–a chatbot for Microsoft Teams. With the chatbot, your end-users can track and update existing tickets, submit new ones, respond to approval requests, and more.

Empower end-users and employees to quickly find answers to their questions in the Knowledge Base.
Create a way for users to find solutions without any assistance—with how-to articles and guides for all user problems you’ve ever solved.
Get instant feedback on your knowledge base and make your technicians feel appreciated.
Having the feedback, improve your knowledge base with a clear understanding of its drawbacks.

Provide localized self-serve support in customers’ native language.
Eleven localization packs are immediately available, for languages ranging from Chinese to Hungarian, and we’re constantly updating the selection.
Deliver positive customer experience with automatic detection of user’s locale.
Add as many languages as your global customers need.

Give stakeholders the ability to cast their votes with a single click, without having to open additional links or pages.
Never miss a decision deadline with a clear view of pending requests and automated notifications.
Keep a complete history of all decisions.

Empower your employees to reserve equipment online by themselves.
Provide quick and easy access to all equipment, IT assets, and facilities available for reservation.
Boost control over your IT assets and understand the demand for equipment in your organization.
Leverage our simple and straightforward workflow for equipment and asset reservations or tailor it for your needs.

Offer your business products and services through a well-organized Service Catalog where customers can get a complete picture of all available services and find exactly what they need.
Make the process of equipment reservation and requesting a service as simple and intuitive as online shopping.
Meet service level agreements with automated request prioritization and fulfillment.
Save time and resources of your IT department for high-priority tasks and offload standard services such as password reset to self-service.

Announce upcoming changes and share important news to all customers at once.

Publish your announcements immediately or schedule them for later.

Share announcements using direct links in an email or on a web page.

Restrict access to self-service portal areas and resources based on a user’s role in the organization.
Give managers insight into what’s going on in their department and see all technical issues reported by the personnel under their responsibility.
Allow anonymous access to public announcements and specific knowledge base articles.

Save money with our unlimited Self-Service Portal license. No matter how many employees and customers you have, all of them can benefit from self-service support at no additional cost.
Save time with secure Active Directory integration that creates, activates, and syncs Self-Service Portal accounts automatically.
Increase external customer satisfaction by allowing them to register on the Self-Service Portal by themselves.
Stay both secure and productive with seamless Active Directory integration that enables your internal users to easily gain access with their existing credentials.