Alloy Software Breathes New Life into Healthcare Market with IT Service Desk Solution

Nutley, NJ – November 27, 2007 – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced continued strong demand for its Alloy Navigator product within the healthcare industry. Medical centers, hospitals, clinics and university health offices are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the healthcare market to Alloy Navigator’s competitive pricing, ease-of-use, flexibility, scalability and customization options.

Alloy Navigator helps service and support organizations optimize IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. Used by thousands of small and medium-size businesses worldwide, Alloy Navigator is a comprehensive IT service management solution that combines a centralized service desk environment with integrated asset, configuration and change management tools.

Alloy Navigator offers healthcare customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any healthcare organization to automate incident, problem, change, configuration, and service management.

“Alloy Navigator allows our two-person IT department to maintain detailed knowledge on all of our company’s assets – including non IT-related products,” explained Tim Pierson, IT Director at Apple Physical Therapy. “In addition, the flexibility of Alloy Navigator’s help desk component has made managing 200 workstations and servers extremely simple. Alloy Navigator is very powerful and performs flawlessly within our company. We are extremely pleased to have found this product.”

Healthcare organizations fully utilize Alloy Navigator’s workflow automation functionality to seamlessly track complex support processes such as problem and change management. In addition, many healthcare customers utilize the fully customizable Crystal Reports that are integrated within Alloy Navigator. E-mail notifications and escalation rules are two additional features that healthcare customers find most helpful after deploying Alloy Navigator. The product can also be used for disaster recovery relief, allowing a healthcare organization to help disaster victims by tracking and managing the status of projects during a crisis.

A number of healthcare organizations (both domestic and abroad) are currently using Alloy Navigator including Wolter Kluwers Health New Zealand, Apple Physical Therapy, Coastal Medical, Northside Mental Health Center, PharmaLink Pty Ltd, Ossur NA, Ossur Europe BV and many more.

“The Alloy Navigator product is extremely beneficial to healthcare organizations due to its on-the-fly customization capabilities and ability to scale as a company grows,” explained Robert Josefs, Manager of Marketing and Sales at Alloy Software. “In an industry where every process is mission-critical, it is imperative that healthcare organizations have the best tools at their disposal. Alloy Software continues to provide top-notch IT service management products and unmatched service for all healthcare IT professionals.”

Pricing & Availability

Alloy Navigator is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). For more information regarding pricing and availability, please visit www.alloysoftware.com.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloysoftware.com.

Alloy Software Offers Migration Path to ITSM Alternative

Nutley, NJ – October 30, 2007 – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced a competitive migration program for organizations that are currently utilizing Track-It! and other service desk software. This program allows companies to take advantage of a discount incentive for switching to Alloy Navigator IT service desk management platform from their current software, and quickly and efficiently transition their entire deployment. Depending on the depth of implementation, Alloy Software’s technical support team can assist customers that use a service support solution from competing organizations – to deploy Alloy Navigator in as little as one business day.

Alloy Navigator helps service and support organizations optimize IT resources, improve productivity, streamline business processes, ensure software license compliance and reduce costs. Used by thousands of small and medium-size businesses worldwide, Alloy Navigator is a comprehensive IT service management solution that combines a centralized service desk environment with integrated asset, configuration and change management tools.

This migration program is designed for customers that have outgrown their current implementation and want to explore other IT service desk management options before renewing support on their current license or upgrading to the next version. Prospective customers can also trial Alloy Software’s free 30-day evaluation and fully understand the benefits of the solution through interactive product webinars.

ExponentHR, a provider of real-time access to payroll, HR and benefits information for managers and employees, selected Alloy Navigator to automate its IT Change Management and help desk operations. Misha Vyazmensky, Director of IT at ExponentHR, knew from past experiences that other solutions were too costly and did not offer the same depth of functionality that Alloy Navigator provided.

“We needed a product that was customizable and one that would continuously scale as we grew, without having to worry about investing a lot of time and money into the solution,” explained Vyazmensky. “We made the switch to Alloy Navigator after reviewing the product and recognizing its price point was significantly less than any of its competitors. Also, Alloy Navigator’s Change Management module was far more superior than our previous solution.”

“Alloy Navigator offers significant advantages over its competitors’ products, and is priced at a fraction of the cost of Track-It!,” said Robert Josefs, Manager of Marketing and Sales at Alloy Software. “Organizations such as ExponentHR are realizing the need for a comprehensive service desk solution that is both flexible and scalable. Alloy Navigator provides an all-in-one solution with an expansive feature set.”

Through this migration program, Alloy Software addresses three key business drivers for those organizations looking to make a switch in their IT service desk platforms. These drivers include: improving service delivery, performance and availability with minimal resources; maximizing the value of IT investments on a limited budget; lowering total cost of ownership (TCO), and achieving return on investment (ROI) in IT assets and employees.

Migration Program Pricing and Availability

Pricing for Alloy Navigator starts at $3,845 for a three-user access license supporting 100 computer nodes (includes maintenance). Companies who qualify for this program can take advantage of a discount incentive. The program begins on October 30, 2007 and ends on March 31, 2008 for customers who wish to transition to Alloy Navigator via the Alloy Software Migration Program. This offer is valid to prospective customers worldwide.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloysoftware.com.

Alloy Software Named Among Top 500 Companies

Alloy Software Named Among Top 500 Companies in Software Magazine's 25th Annual Ranking

Nutley, NJ – October 17, 2007 – Alloy Software, Inc., a leading provider of service and asset management software solutions, today announced that Software Magazine has selected the company for inclusion in the 25th Annual Software 500 list which ranks the world’s foremost software and service providers.

“We are honored to be one of a very small percentage of companies recognized by Software Magazine among other industry leaders including IBM, Microsoft, BMC and CA,” said Robert Josefs, Manager of Marketing and Sales at Alloy Software. “Inclusion in the prestigious Software 500 list is a testament to the success of our Alloy Navigator IT service desk management platform that has been embraced by help desk professionals at thousands of small and medium-size businesses around the world.”

The Software 500 is a revenue-based ranking of the world’s largest software and services suppliers targeting medium to large enterprises, their IT professionals, software developers and business managers involved in software and services purchasing.

“The 2007 Software 500 results show that growth in the software and services industry was healthy from 2006 to 2007, the ranking year. The industry continues to be dynamic with more than 98 new companies on the list this year for the first time,” said John P. Desmond, editor of Software Magazine and Softwaremag.com. “The Software 500 helps CIOs, IT staff and senior IT managers create a short list of business partners.”

About Digital Software Magazine, the Software Decision Journal, and Softwaremag.com

Digital Software Magazine, the Software Decision Journal, has been a brand name in the high-tech industry for nearly 30 years. Softwaremag.com, its Web counterpart, is the online catalog to enterprise software and the home of the Software 500 ranking of the world’s largest software and services companies, now in its 25th year. Software Magazine and Softwaremag.com are owned and operated by King Content Co.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloysoftware.com.

Alloy Software Earns High Marks Within Education Market

Nutley, NJ – August 27, 2007 – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced continued strong demand for its Alloy Navigator product within the education market. K-12 institutions, school districts, universities and colleges are optimizing Alloy Navigator as a centralized service desk platform to proactively administer all aspects of IT service management. Alloy Software attributes its success within the education market to Alloy Navigator’s ease-of-use, low cost of ownership, ease-of-deployment, as well as its flexibility and scalability.

Alloy Navigator offers education customers a powerful suite of tools to standardize, simplify and streamline IT operations, as well as improve service delivery including self-service. Leveraging industry best practices, Alloy Navigator enables any educational institution to automate incident, problem, change, configuration, and service management.

“Between our main campus and four other departments under the Program and Evaluation division, we needed a unified service desk system to accommodate our staff and students regardless of location — Alloy Navigator has addressed this need with its unparalleled flexibility and scalability,” explained Dr. Sivakumar Jaganathan, Coordinator of Computer Applications at University of Central Florida. “Our IT staff can instantly log into Alloy Navigator, track staff/student IT issues, and provide quick resolution.”

Educational institutions fully utilize Alloy Navigator’s workflow automation functionality to seamlessly track complex support processes such as problem and change management. Education customers will also find improved Web performance using AJAX, canned reports, improved security, more detailed e-mail notifications and improved support for drag-and-drop operations with the deployment of the latest version – Alloy Navigator 5.3.

“Alloy Navigator has been a great asset to our organization,” said Gary Gray, Director of Information Technology at the Southern California College of Optometry (SCCO). “The main benefit of Alloy Navigator is having one single repository to handle all of our IT related information. In addition, the versatility of the system and the open database architecture that allows us to customize our own systems has proven invaluable.”

A number of K-12 and higher-learning institutions are currently using the Alloy Navigator product, including University of Pittsburgh, University of Central Florida, Wallkill Central School District, Mt. Pleasant Central School District, Southern California College of Optometry, University Health Services for The University of Texas at Austin, Conseil scolaire public du Nord-Est (French Public School Board in North Bay), and more.

“The education market is a critical industry sector for Alloy Software since our solutions adapt so well within an academic setting,” said Robert Josefs, Manager of Marketing and Sales at Alloy Software. “The universal appeal of Alloy Navigator makes it an ideal adjunct for virtually any educational institution – from K-12 to colleges and universities to specialized vocational schools. The combination of scalability, ease-of-use and affordability earns our product a ‘gold star’ as an ideal service desk product for the education market.”

Pricing & Availability

Alloy Navigator is priced per agent and audit node. Pricing for a three-user access license supporting 100 computer nodes is $3,845 (which includes maintenance). In addition, Alloy Software offers a special discount for all educational institutions, school districts, etc. In an effort to support larger educational institutions, Alloy Software also offers enterprise licensing. For more information regarding pricing and availability, please visit www.alloysoftware.int.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or www.alloysoftware.com.

Alloy Software Strengthens ITSM Suite to Enhance Web Performance

Nutley, NJ – June 25, 2007 – Alloy Software, Inc., a leading provider of service management, asset management, and network management software solutions, today announced the release of Alloy Navigator 5.3 – the company’s flagship solution that provides a centralized service desk platform to proactively administer all aspects of IT service management. The new Alloy Navigator 5.3 provides a broad range of features and functionality to automate and optimize IT service and support operations, as well as other business-critical processes.

New features include improved web performance using AJAX (Asynchronous JavaScript and XML), canned reports, enterprise licensing, improved security, improved support for drag-and-drop operations, more detailed email notifications, and various usability improvements.

Addressing the need to enhance web performance for its customers, Alloy Software has implemented AJAX into its latest version of Alloy Navigator. AJAX is a cutting-edge development technique for creating interactive web applications. The intent is to make web pages more responsive by exchanging small amounts of data with the server behind the scenes, so that the entire web page does not have to reload each time the user requests a change. Leveraging AJAX, Alloy Software is replicating the user interface that is comparable to those available on desktop applications. With this functionality now built-in to Alloy Navigator, customers will experience better performance, speed and visibility into the product.

“We have also added various usability improvements into the new Alloy Navigator that make the system easier to deploy for our customers,” explained Matthew Hull, Director of Technical Services at Alloy Software. “In addition to new AJAX functionality, we have significantly improved our set-up wizards and simplified the deployment process for administrators with much more context-sensitive guidance. This reduces the need to refer to product documentation while simultaneously increasing the speed of installation.”

Additional features of the new Alloy Navigator 5.3 include:

  • Reporting – new canned reports are added, while existing ones within Alloy Navigator offer more usability.
  • Enterprise Licensing – purchasers of Alloy Navigator now have better license support for large multi-site organizations with this new enterprise license offering.
  • Security – improved security model restricts levels of permissions to reduce unauthorized access, and SSL support for incoming and outgoing email server connections.
  • Drag-and-Drop Attachments – drag and drop of file attachments into tickets are a snap.
  • Email Notifications – email notifications provide even more detailed information on changes to tickets – this convenient feature keeps both technicians and end users constantly up to date.
  • Improved Linux Support – Alloy’s Inventory Analyzer for Linux now supports the popular Ubuntu Linux distribution.
  • Support for RADMIN 3.0 – remote connection profiles now support Famatech’s RADMIN 3.0.
  • Knowledge Base Upgrade – users benefit from improved editing features and the capability to easily track changes in the knowledge base.

Pricing & Availability

Available today, Alloy Navigator is priced per agent and audit node. Pricing for a three-agent license supporting 100 nodes is $3,845 (which includes maintenance).

About Alloy Navigator

Alloy Navigator provides a centralized service desk platform to proactively administer all aspects of IT service management. It offers a powerful suite of tools to standardize, simplify, and streamline IT operations, and improve service delivery, including self-service. Leveraging industry best practices, Alloy Navigator enables organizations to automate incident, problem, change, configuration, and service management.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network management software solutions that help organizations of all sizes automate IT operations. The company’s flagship solution, Alloy Navigator, is a comprehensive IT service management solution based on industry principles. It includes a centralized service desk environment with integrated asset management, configuration management, and change management tools. Used worldwide, Alloy Navigator helps service and support organizations optimize IT resources, improve productivity and financial processes, ensure software license compliance and reduce costs. For more information contact Alloy Software at (973) 661-9700 or visit www.alloysoftware.com.