Audit Tools 5.3.1 Released

Alloy Software released a new cumulative update to the Alloy Audit Tools which is an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by
Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

This is a maintenance release for an issue identified in the Inventory Analyzer for Windows included in Audit Tools version 5.3.0.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator 6.1
  • Alloy Navigator 6.0
  • Alloy Navigator 5.3 (with the Network Inventory module updated to version 5.3.1)
  • Alloy Discovery 6.1
  • Alloy Discovery 5.1
  • Alloy Navigator Express 5.1
  • Alloy Navigator Express 6

Availability

This update is available for download from the Alloy Software
Support Portal to customers with a current Software Maintenance & Support plan.

Audit Tools 5.3 Released

Alloy Software released a new cumulative update to the Alloy Audit Tools which is an integral part of the Alloy Discovery and Alloy Navigator product lines.

Alloy Audit Tools is a package of various tools and components used by
Alloy Discovery and Alloy Navigator to audit computers and display audit results.
The Alloy Audit Tools package consist of the following modules:

  • Inventory Analyzer for Windows
  • Inventory Analyzer for Linux
  • Inventory Analyzer for Mac
  • Audit Data Viewer

Among a large number of new features and fixes, this update offers the following major improvements:

Inventory Analyzer for Windows

  • Improved detection of software serial numbers for a range of Microsoft and Adobe products.
  • Improved detection of Windows XP Professional 64-bit edition, Windows Server 2008 R2 Foundation, Windows Home Server 2010, and Windows 8 Developer Preview operating systems.
  • Improved detection of virtualization software, such as VMVare, Oracle VM, Virtual Box, Microsoftt Virtual PC, and Parallels.
  • Added detection and reporting of security information, such as firewall settings and virus/malware protection status from Windows Security Center and Windows Action Center.

Inventory Analyzer for Mac OS

  • Added support for MAC OS 10.7 “Lion”.

Audit Data Viewer

  • Improved Unicode support.
  • Now the Audit Data Viewer displays Windows OS architecture (32bit or 64bit).
  • Now the Audit Data Viewer displays security information, such as firewall settings and virus/malware protection status from Windows Security Center and Windows Action Center.

Target Products

This update applies to the following Alloy Software products:

  • Alloy Navigator 6.1
  • Alloy Navigator 6.0
  • Alloy Navigator 5.3 (with the Network Inventory module updated to version 5.3.1)
  • Alloy Discovery 6.1
  • Alloy Discovery 5.1
  • Alloy Navigator Express 5.1

Alloy Audit Tools 5.3.0 provides numerous enhancements and fixes for the issues identified in previous Alloy Audit Tools versions.

Availability

This update is available for download from the Alloy Software
Support Portal to customers with a current Software Maintenance & Support plan.

Alloy Software Offers Trade-Up Program for BMC and Numara Customers

BMC & Numara Customers Offered Discount Incentive to Switch to Alloy Software

Nutley, NJ – February 2, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced, in response to BMC’s recent acquisition of Numara Software, even deeper discounts to its existing Trade-Up Program. The program is aimed at organizations of all sizes currently utilizing competitor products such as Track-It!. The program provides incentives to prospective customers by offering them a discount when they switch to one of Alloy Software’s products. Depending on the depth of implementation, Alloy Software’s technical support team can assist customers in migrating existing data from competing organizations – into Alloy Software’s products in as little as one business day. This offer is valid to customers of competitors’ products worldwide.

“In response to the uncertainty that Track-It! customers are facing with the recent BMC acquisition of Numara Software, we have re-introduced our Trade-Up Program which offers our competitors’ customers seamless migration to products such as our Alloy Discovery and Alloy Navigator platforms,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “Alloy Navigator offers significant advantages over many of our competitors’ solutions. When we are asked to compare ourselves to products such as Track-It!, we are confident in saying that we offer a better price, less complex, and fully integrated (non-modular) alternative. The comprehensive and integrated nature of our products is further underscored with our newest release of Alloy Navigator Express 6 making the cost-to-value ratio of Alloy’s solutions even greater!”

The Trade-Up Program is available for Alloy Software’s service support, help desk and asset management software solutions – including the company’s Alloy Navigator product. For more information on the program, please visit: here.

Trade-Up Program Pricing and Availability

Customers that qualify for the Alloy Software Trade-Up Program can take advantage of a discount incentive starting today.  For pricing, or to see if your company qualifies for the Trade-Up Program, please contact Alloy Software at sales@alloysoftware.com or call (973) 661-9700.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the 2012 Stevie Awards for Sales & Customer Service, 2011 Golden Bridge Awards and 2011 Best Products Awards, to name a few.

Alloy Software Named Finalist in 2012 Stevie Awards for Sales & Customer Service

Sixth Annual Awards Will be Presented on February 27 in Las Vegas

Nutley, NJ – January 31, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced it was named a finalist in the Customer Service Department of the Year – Computer Software category in the sixth annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

“We are truly honored. Being named a finalist for the Sales & Customer Service award underscores the success of our Customer Experience project which helps us analyze interactions with both potential and existing customers to ensure we are meeting expectations,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “As a result of our Customer Experience project, we’ve noticed a significant uptick in customers leveraging our JumpStart Program which expanded from a single training meeting to four sessions focused on installing, learning, planning and implementing.”

Alloy Software’s submission was one of more than 1,000 entries from organizations of all sizes and in virtually every industry, an increase of almost 30 percent over 2011. Finalists were determined by the average scores of 93 professionals acting as preliminary judges. Entries were considered in 27 categories for customer service professionals; 38 categories for sales professionals; and categories to recognize new products and services and solution providers.

“We are extremely pleased to have our customer service department recognized by Stevie Awards judges,” said Paul Ille, Director of Technical Services at Alloy Software. “From the start, the goal at Alloy Software was to provide proactive technical support in order to best serve our clients’ needs. We believe that our customer service department offers exceptional technical support, but at the same time, we are humble enough to realize we can always improve and provide even greater service to customers.”

The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards. Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada.  Finalists from the U.S.A. and several other nations are expected to attend.

“Being proud of his honor would be an understatement,” explained Michael Gillespie, Vice President of Sales at Alloy Software. “Our service and support teams have always worked hard to identify what we could do better for our customers and this is a testament to their efforts and one that solidifies what I have always pitched to our prospects. We are fanatical about customer service!”

“We’re delighted to kick off our celebration of the 10th year of the Stevie Awards movement with the 2012 Stevie Awards for Sales & Customer Service, which will be the first program in which we’ll bestow Silver and Bronze Stevie Awards,” said Michael Gallagher, president and founder of the Stevie Awards. “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.

Alloy Software Releases New Version of Alloy Navigator Express

Nutley, NJ – January 17, 2012 – Alloy Software, Inc., a leading provider of service and asset management solutions, today announced the latest version of its comprehensive help desk and asset management solution for small and medium-size businesses (SMBs). Available now, Alloy Navigator Express 6 Suite includes several robust new features such as business process automation, automatic ticket routing and prioritization, announcements, change history alerts, a completely redesigned self-service portal and more. Designed specifically for budget-minded SMBs, Alloy Navigator Express offers an intuitive, easy-to-use solution for managing IT assets and providing solutions to end-users. With Alloy Navigator Express, technicians can easily and effectively manage the full lifecycle of computers, hardware equipment and software licenses.

New and enhanced features in Alloy Navigator Express 6 Suite include:

  • Network Inventory: Included in Alloy Navigator Express 6 is network inventory functionality powered by Alloy Discovery 6, a comprehensive solution that offers an assortment of versatile auditing methods to help users gain insight into a company’s inventory of computers, network equipment and installed software.
  • Administrator Alerts: Alloy Navigator Express automatically alerts appropriate personnel when important hardware or software-related events take place, for example, when computers begin to run out of disk space.
  • Change History Alerts: For IT administrators, tracking changes to computers and devices is essential to ensuring the stability and security of their network. Users can select which changes they want to be notified of as to avoid performance or security issues.
  • Self-Service Portal: The newly redesigned self-service portal has been significantly overhauled. The “Start Page” can now be easily configured to display important announcements to end-users, display tickets and list popular “Knowledge Base” articles.
  • New Dashboard: The new dashboard feature in Alloy Navigator Express 6 provides users with a multi-pane view of performance charts and links to multiple key areas of the product. This puts the most important data within the immediate reach of every technician in an IT department, allowing them to identify and respond immediately to any problems that arise.
  • Announcements: Technicians and customers can now be proactively notified about scheduled downtime, service updates or outages. When an unexpected failure strikes, the new announcements feature keeps users informed of the issue.
  • Escalations: Alloy Navigator Express 6 monitors tickets and notifies technicians and/or their managers when incomplete tasks threaten to pass set deadlines.

“Addressing the needs of SMBs and other small IT shops, we are pleased to debut a new and improved version of our Alloy Navigator Express product,” explained Vladimir Vinogradsky, President and CEO at Alloy Software. “We have built Alloy Navigator Express 6 from the ground up based on our Enterprise solution, but without the complexity and administration overhead required of a larger product. From managing inventory to handling various issues, requests and other IT-related activities, we have designed Alloy Navigator Express 6 to be the solution our customers can truly rely on.”

Alloy Navigator Express 6 offers the following benefits:

  • Gain complete insight of hardware and software inventory
  • Reduce costs with improved IT planning and budgeting
  • Facilitate troubleshooting of hardware and software issues by staying up-to-date on configuration information
  • Automate notifications and escalations to ensure that requests are not mishandled
  • Keep information within immediate reach with one central point of contact for issues, questions and requests
  • Arm help desk personnel with right tools to track and manage support calls
  • Improve communication by making it easier for technicians to keep all involved parties updated and informed in a timely fashion
  • Ensure organization-wide software licensing compliance

Pricing & Availability

Pricing for Alloy Navigator Express 6, which is now available for purchase, starts at $25 per month per technician for subscription licenses or $450 per technician for perpetual licenses.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations.  Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades such as Software 500 and Product of the Year from industry publications.