Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.
New Jersey, December 9th, 2022 – Alloy Software is proud to announce the new release of its Alloy Navigator ITSM/ITAM suite, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.
The December 2022.2 release focuses on usability enhancements. The brand-new features aim to provide more straightforward navigation through the product, add more apps you are already familiar with to integrations, and introduce automated audits for macOS. Meanwhile, the current update is expanding the availability of Alloy Software products to customers in new geographies. Self-Service Portal, the interface for end-users of Alloy Navigator ITAM/ITSM solution, now offers support in two more languages.
For the company, which is a leading provider of IT Service Management, Service Desk, and Asset Management solutions, 2022 has been a highly productive year. “This summer, we rolled out many significant improvements focused on the integration possibilities of the platform,” said Vladimir Vinogradsky, CEO of Alloy Software. “Additionally, the release of the Mobile Self-Service App in October gave mobile users a more direct and personalized way to access self-help resources. We’re wrapping up this year with another step toward the success of our customers.”
Alloy Software is a leading provider of IT Service Management, IT Asset Management and Network Inventory Software solutions that help organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite.
The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.
“Positive user experience of our customers and the ease of providing and receiving technical support have always been the highest priority for our team. We have been focusing on leveraging different support channels so that users can easily request help from any available device,” explained Ivan Samoylov, CTO of Alloy Software. “Hot on the heels of the Self-Service Assistant for Microsoft Teams released less than a year ago, we are now adding iOS and Android mobile devices to our self-service arsenal.”
The Alloy Self-Service mobile app is now available for Alloy Navigator Enterprise and Alloy Navigator Express in the iOS App Store and the Google Play Store.
About Alloy ITSM and ITAM solution
Alloy Navigator is an all-inclusive SaaS, in-cloud, and on-premises Service Desk and IT Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major ITAM areas, including CMDB, IT Asset Lifecycle Management, Procurement, Consumable Management, Software Asset Management, and provides highly flexible workflow and performance analytics. Alloy Navigator is geared toward small, medium, and enterprise businesses who strive to achieve the highest levels of productivity.
About Alloy Software
Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk, and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.
Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions.
The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. For detailed information about all changes in this update, please refer to Release Notes for your product:
Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.
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