First Things First: Optimized Category Display in Alloy Self-Service Mobile

The wave of Summer 2023 updates continues with Alloy Self-Service, the mobile application for end-users of IT services. The new version offers quick access to the top-priority knowledge base articles and service catalog items thanks to support for custom display order for categories.Ā 

Starting with Alloy Navigator 2023, IT specialists can customize the order in which categories appear in the knowledge base and service catalog. This enhancement empowers IT teams to present customer-facing parts of the service desk in a way that is more convenient for internal employees and customers. For example, you can move to the top the most popular categories or those you want to promote. And now Alloy Self-Service mobile app also shows categories in the order your IT team defines.Ā 

And as always, this mobile app update comes with some fine-tuningā€”minor improvements and resolved issues.Ā 

NOTE: Custom display order for categories is available in Alloy Navigator server 2023 or later, Enterprise or Express edition.

About Alloy Self-Service

With Alloy Self-Service mobile app, users can easily report and track issues, request IT services, search for answers in the knowledge base, reserve equipment, and more, all from the convenience of their mobile device.

Knowledge Base in Alloy Navigator Mobile

Knowledge is power. Especially when itā€™s a collection of knowledge about challenges in your specific IT organization. To streamline knowledge access for technicians, weā€™re adding Knowledge Base to our Alloy Navigator mobile app.

IT specialists can now access the knowledge base on the go through the same mobile interface that they use to respond to and collaborate on tickets. This latest addition empowers users to peruse knowledge base articles, explore categories to locate the required information, and swiftly access the most popular and recently viewed articles.

An in-app knowledge base can be a helpful tool for technicians when they have no access to their laptops, like in a remote facility.

Weā€™ve also added some other improvements to this version of the app, which is already available on Google Play and in App Store.

NOTE: To access the knowledge base through the mobile app, you will need Alloy Navigator 2023.1 or later, Enterprise or Express edition.

About Alloy Navigator mobile

Alloy Navigator mobile app is created with ease of use in mind, allowing you to quickly access support tickets and collaborate with your team and users in real time, no matter where you are. Whether youā€™re planning, tracking, or communicating, this app has got you covered.Ā 

Alloy Software Wins 2023 GlobeeĀ® Awards for Information TechnologyĀ 

ļ»æEast Hanover, NJ, May 26, 2023 ā€” Alloy Software is thrilled to announce that our latest offering, Alloy Navigator 2022, has been honored with the prestigious 18th Annual 2023 GlobeeĀ® Awards for Information Technology. This achievement recognizes our commitment to delivering outstanding products, solutions, and services that set new industry standards. We are proud that Alloy Navigator 2022 has been recognized as a top performer in the global market, solidifying our position as a leader in innovation and excellence. Alloy Navigator 2022, renowned for its robust IT service management and IT asset management capabilities, was named the winner in the IT service management category.Ā 

The Globee Awards wereĀ established to recognizeĀ organizations of all types and sizes worldwide for their accomplishments in various business and technology-related categories. The judging process for the 2023 GlobeeĀ® Awards for Information Technology involved the active participation of over 600 judges from all over the world, representing a broad spectrum of industry experts. The judges contributed their expertise to evaluate and assess the submissions received.Ā 

“We’re proud to receive a Globee award for our new Alloy Navigator 2022,” said Vladimir Vinogradsky, CEO of Alloy Software. “This recognition is a testament to the team’s commitment to incorporating customer feedback to create an exceptional product.”Ā 

About Alloy SoftwareĀ Ā 

Alloy Software is a leading provider of IT Service Management, IT Asset Management, and Network Inventory Software solutions that has been helping organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated, and cost-effective manner.Ā 

About the Globe AwardsĀ Ā 

The term ā€œGlobeeā€ is a combination of the words ā€œglobalā€ and ā€œbusiness.ā€ The awards were created to provide a platform for recognizing and promoting excellence in industries and sectors that are shaping the future of business.Ā 

The Globee Awards presents recognition in nine programs and competitions, including GlobeeĀ® Awards for American Business, GlobeeĀ® Business Awards, GlobeeĀ® Awards for Cybersecurity, GlobeeĀ® Disruptor Awards, Golden Bridge AwardsĀ®, GlobeeĀ® Awards for Information Technology, GlobeeĀ® Awards for Leadership, GlobeeĀ® Awards for Sales, Marketing, Service, & Operations, and GlobeeĀ® Awards for Women In Business. For more information on the Globee Awards, visit https://globeeawards.com.Ā