Spring 2021 Updates for the Alloy ITSM/ITAM Platform

We are happy to announce the immediate availability of Spring 2021 update to the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance release (8.7.4) offers stability and usability improvements, resolves issues with external tool integrations in Discovery and Network Inventory, and addresses several issues reported in earlier versions.

For detailed information about all changes in this update, please see Release Notes for your product:

How to get this update?

  • Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
  • Customers with a cloud hosting plan will be reached out to to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Software Earns Prestigious Stevie Award for Outstanding Customer Success

BLOOMFIELD, N.J., March 11, 2021 (Newswire.com) – Alloy Software, Inc., a leading IT Service Management and IT Asset Management solution provider, announced today that it had been named a Silver Award winner in the 15th annual Stevie Awards for Sales & Customer Service. This award, which the company has received for the second consecutive year, is an undeniable proof of its focus on customer success and uncompromising commitment to the highest customer service standards.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry in 51 nations were considered in the 2020 competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees.

“It truly takes a great company to help customers at times like this even by cutting their own costs. Amazing work!”

“Alloy Software’s history of success with the customer makes them perfect for the Customer Service Awards.”

“Generous use of company product to help with the front-line workers. This could easily have been an opportunity to make money off the backs of the people working on the front line, so this generosity is impressive.”

These are just a few excerpts from Stevie Award judge’s comments. They cited the company’s achievements and praised Alloy Software for its highest customer satisfaction ratings.

“Making our customers happy is job #1 here at Alloy,” said Paul Ille, Director of Sales and Services at Alloy Software. “and we’re determined to prove that in every action we take.”

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

About Stevie Award

The Stevie Awards are a set of eight business awards competitions staged annually by Stevie Awards, Inc.
Learn more about the Stevie Awards at http://www.StevieAwards.com.

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Winter 2021 Updates for Alloy Software ITSM/ITAM Platform

We are pleased to announce the immediate availability of a new update (8.7.3) for the Alloy Software ITSM/ITAM platform, including Navigator, Navigator Express, and Discovery. This maintenance update resolves issues reported in previous versions, offers Apple M1 Chip support, and  expands API integration capabilities.

For detailed information about all changes in this update, please see Release Notes on the Alloy Documentation Portal:  

How to get this update?

  • Customers with an on-premise hosting plan can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
  • Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Navigator mobile app expands with Change Management and Approvals

Now with support for change requests and approvals

The phone app for mobile access to Alloy Navigator™ ITSM software keeps getting better and gains more features with every update. This time around, the mobile app takes on change management to help your team request  infrastructure or process-related changes and take action on approval requests using phones or tablets.

Change Management is essential to any organizations in this fast-changing era. As a systematic approach to dealing with changes in internal and external processes and in the underlying IT infrastructure, Change Management helps organizations plan and implement changes with better efficiency, lower costs, and greatly reduced business risks. Automated approvals speed up change management processes, as well as any other process in your company that needs a formal stakeholder voting and authorization.

Some changes can’t wait! The latest version of the Alloy Navigator mobile app helps decision makers stay involved in change management processes and cast their approval or disapproval votes on the go:

  • Keep all pending and processed approvals at hand.
  • Make informed decisions with mobile access to the request details.
  • Assign or replace approvers with just a couple of taps.
  • Get a real-time picture of all active change requests for the effective planning.
  • View all change requests assigned to you or your group.
  • Submit change requests on the go.

And one more long-awaited change: now you can copy text with a long press.

Update your Alloy Navigator mobile app today. The latest version is available for download on the App Store and Google Play Store.

 

Alloy Software Holds a High Performer Rank for ITAM and ITSM

Bloomfield, NJ – January 26th, 2021 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, today announced that for a second year in a row it has been named a “High Performer” in the G2 Crowd’s latest Grid® reports. The company’s innovative on-premises and cloud-based ITAM and ITSM platform received high marks in several categories, including IT Service Management, IT Asset Management, and Software Asset Management.  

“We are proud to continue to be named as a High Performer by G2 Crowd and securing the second place in the Software Asset Management category “, said Ivan Samoylov, CTO at Alloy Software. “At Alloy Software, there is no better measurement for our focus on customer relationships and the customer experience.” 

G2 Crowd is a business product review and ranking platform for verified users to share experiences, thoughts, and feedback on various services and technology. Rankings are based on how likely users are to recommend the service to others, user satisfaction, and product popularity. High Performers provide products that are highly rated by their users but have not yet achieved the market share and scale of the vendors in the Leader category. 

About Alloy Software  

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, Alloy Software has been named one of the fastest-growing private companies in North America and has received many accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more. 

 

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