Alloy Software Wins Bronze Stevie® Award in 2023 Stevie Awards for Sales & Customer Service 

Alloy Software Wins Bronze Stevie® Award in 2023 Stevie Awards for Sales & Customer Service

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees. This year, for the 4th time in a row, Alloy Software has been recognized for its remarkable customer service.

“It’s an honor to receive a Stevie’s award in recognition for exceptional customer service.” said Paul Ille, Executive Vice President of Operations at Alloy Software. “At Alloy Software, it’s a major focus and not just a slogan on the wall, so we couldn’t be more proud to be acknowledged. We will absolutely continue to do our very best at providing a top-notch experience for our customers.”

Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.

About Alloy Software

Alloy Software is a leading provider of IT Service Management, IT Asset Management and Network Inventory Software solutions that help organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.

About Stevie Awards

The Stevie® Awards are the world’s premier business awards. The competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Details about the awards are available at >www.StevieAwards.com/Sales

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January 2023 Updates for the Alloy ITSM/ITAM Platform

We are pleased to announce the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2023.

The maintenance release (2022.2.2) improves security and addresses several issues reported in previous versions.

For detailed information about all changes in this update, please see Release Notes for your product on the Alloy Documentation Portal:

Release Notes for Alloy Navigator Enterprise 
Release Notes for Alloy Navigator Express 
Release Notes for Alloy Discovery Enterprise

How to get this update?

Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Software Improves User Experience and Increases Productivity 

New Jersey, December 9th, 2022 – Alloy Software is proud to announce the new release of its Alloy Navigator ITSM/ITAM suite, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.

The December 2022.2 release focuses on usability enhancements. The brand-new features aim to provide more straightforward navigation through the product, add more apps you are already familiar with to integrations, and introduce automated audits for macOS. Meanwhile, the current update is expanding the availability of Alloy Software products to customers in new geographies. Self-Service Portal, the interface for end-users of Alloy Navigator ITAM/ITSM solution, now offers support in two more languages.

For the company, which is a leading provider of IT Service Management, Service Desk, and Asset Management solutions, 2022 has been a highly productive year. “This summer, we rolled out many significant improvements focused on the integration possibilities of the platform,” said Vladimir Vinogradsky, CEO of Alloy Software. “Additionally, the release of the Mobile Self-Service App in October gave mobile users a more direct and personalized way to access self-help resources. We’re wrapping up this year with another step toward the success of our customers.”

Release Notes

Release Notes for Alloy Navigator Enterprise
Release Notes for Alloy Navigator Express
Release Notes for Alloy Discovery Enterprise

About Alloy Software

Alloy Software is a leading provider of IT Service Management, IT Asset Management and Network Inventory Software solutions that help organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.

For more information

Follow Alloy Software on Twitter 
Follow Alloy Software on LinkedIn 

Alloy Software Launches Mobile Self-Service App!

Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite.

The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.

“Positive user experience of our customers and the ease of providing and receiving technical support have always been the highest priority for our team. We have been focusing on leveraging different support channels so that users can easily request help from any available device,” explained Ivan Samoylov, CTO of Alloy Software. “Hot on the heels of the Self-Service Assistant for Microsoft Teams released less than a year ago, we are now adding iOS and Android mobile devices to our self-service arsenal.”

The Alloy Self-Service mobile app is now available for Alloy Navigator Enterprise and Alloy Navigator Express in the iOS App Store and the Google Play Store.

About Alloy ITSM and ITAM solution

Alloy Navigator is an all-inclusive SaaS, in-cloud, and on-premises Service Desk and IT Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major ITAM areas, including CMDB, IT Asset Lifecycle Management, Procurement, Consumable Management, Software Asset Management, and provides highly flexible workflow and performance analytics. Alloy Navigator is geared toward small, medium, and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk, and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.

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