Alloy Software Launches Mobile Self-Service App!

Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite.

The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.

“Positive user experience of our customers and the ease of providing and receiving technical support have always been the highest priority for our team. We have been focusing on leveraging different support channels so that users can easily request help from any available device,” explained Ivan Samoylov, CTO of Alloy Software. “Hot on the heels of the Self-Service Assistant for Microsoft Teams released less than a year ago, we are now adding iOS and Android mobile devices to our self-service arsenal.”

The Alloy Self-Service mobile app is now available for Alloy Navigator Enterprise and Alloy Navigator Express in the iOS App Store and the Google Play Store.

About Alloy ITSM and ITAM solution

Alloy Navigator is an all-inclusive SaaS, in-cloud, and on-premises Service Desk and IT Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers major ITAM areas, including CMDB, IT Asset Lifecycle Management, Procurement, Consumable Management, Software Asset Management, and provides highly flexible workflow and performance analytics. Alloy Navigator is geared toward small, medium, and enterprise businesses who strive to achieve the highest levels of productivity.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk, and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing, and more.

For More Information

 

 

October Cumulative Update for the Alloy ITSM/ITAM Platform

Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of  issues reported in earlier versions.

The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. For detailed information about all changes in this update, please refer to Release Notes for your product:

Release Notes for Alloy Navigator Enterprise
Release Notes for Alloy Navigator Express
Release Notes for Alloy Discovery Enterprise

How to get this update?

Customers with an on-premise license can download the update from the Alloy Support Portal. A current Software Maintenance plan is required.
Customers with a cloud hosting plan will be reached out to schedule the upgrade and maintenance of their cloud environment in the next few days.

Alloy Software Wins Gold at American Business Awards 2022

New Jersey, April 29th, 2022 – We are happy to share that Alloy Software, a leading provider of IT Service Management and Asset Management solutions, was named the winner of a Gold Stevie® American Business Award in the IT Service Management Solution category, for the second time in a row!

The judges praised Alloy Software for its impressive achievements, complimented the refreshed appearance of the new product version, and valued the remarkable good timing of added single sign-on options. Here are some excerpts from their comments:

  • “Great product to help organizations automate IT operations.”
  • “The growth of sales is exceptional. Good job!”
  • “The product is good and useful. “

“We are incredibly proud and grateful that our efforts and dedication to our customers’ business needs is recognized. For the second straight year, our team has been honored with this prestigious gold award,” said Ivan Samoylov, CTO of Alloy Software. “Our powerful and flexible solutions foster collaboration and teamwork for a healthy work culture where IT and non-IT teams can boost their productivity and achieve common goals through effective work.”

About Alloy Software

Alloy Software is a leading provider of IT Service Management, IT Asset Management and Network Inventory Software solutions that help organizations of all sizes automate IT operations since 2002. Our mission is to deliver powerful and practical software solutions that meet the demand for tools to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.

About the Stevie Awards

The Stevie® Awards are the world’s premier business awards. They were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Sponsors of Stevie Awards programs include many leading B2B marketers, publishers, and government institutions.

Lear more about The American Business Awards.

For more information

Follow Alloy Software on Twitter 

Follow Alloy Software on LinkedIn