Daria Golomazova, Author at Alloy Software

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But we are proud to say that Daria Golomazova contributed 17 entries already.

ITIL Maturity Model: Understanding, Assessing, and Using Maturity in ITIL 4

December 22, 2025

Learn what the ITIL Maturity Model measures, how capability and maturity differ, and how to assess and apply maturity pragmatically in ITIL 4.

November 27, 2025

Discover ITIL 4 Service Design: how SLR, SAC and SDP evolve into lightweight, value-stream artefacts that align IT services with business outcomes.

October 20, 2025

Major Incident Management in ITIL 4: balance speed, teamwork, and learning to turn outages into resilience.

September 22, 2025

Learn the key differences between ITSM and ITOM, their overlap, tools, and how combining them improves IT efficiency and business value.

August 29, 2025

Learn the difference between incidents and service requests in ITIL, why it matters, and how clear processes improve ITSM success.