Fall 2021 updates are coming

Meet Alloy Navigator Enterprise 2021, the proud successor to version 8! One of our biggest updates is coming later this fall.

Infographic represented the password field

Passwords are becoming optional, the Self-Service Portal homepage is changing, people can follow tickets, have favorites, and collaborate on issues. These are the top features you need to know. Let’s have a closer look.

IT specialist  swims in the space of different SSO

Single Sign-On

In today’s IT world, having a unified, secure identity has become paramount. That’s why we are excited to share that Alloy Navigator 2021 supports Single Sign-On (SSO). SSO is an authentication scheme that allows users to securely prove their identity and log in to multiple apps using just one set of credentials issued by a trusted identity provider.

If your org already has an identity provider like Okta or Microsoft, or you plan to use one, Alloy Navigator 2021 sill greatly secure and simplify your day-to-day Service Desk operations and reduce the burden on your IT admins.

  • Let your IT support team and internal users focus on their work rather than passwords. You can make passwords optional or eliminate the need to enter them when signing in to Alloy Navigator.
  • Make it easier for administrators to manage user access for new hires—and your current employees—for safety and success.
  • Keep your company’s identities and assets secure.
Several multi-colored screenshots ща ITSM SSP

Self-Service Portal: Easy-to-navigate, colorful, customizable

We’ve turned the Self-Service Portal into a modern, customizable experience.

First up, the homepage looks very different, and you’ll notice its visual tweaks right after the upgrade. Visitors land on a beautiful dashboard with an eye-catching search box for ready-to-use solutions and a grid of collapsible widgets for quick access to their open tickets, latest activities, approvals, and • everything else they need to receive immediate support. And we’ve added a hamburger menu to help users navigate the portal without getting back to the homepage every time.

Another big change is the customization feature. A package of colorful templates allows you to quickly customize how your Self-Service Portal looks, from the homepage layout to the overall color scheme.

Screenshot of KB

Resolve issues before they get reported

Like before, the Self-Service Portal encourages its customers to find answers in the knowledge base. To streamline the process, we’ve built the search right into the ticket submission form. Users would immediately get a list of possible solutions based on the text they are typing to save everyone involved from solving already solved and repetitive issues.

Collaborate for the best results

Sometimes the communication related to a ticket should not be just a dialogue between the customer and the assigned technician but have more parties involved. Now Self-Service Portal customers can share their tickets or service requests with teammates to collaborate on issues, communicate with each other, and monitor the progress.

Girl paint ITSM UI with rainbow

Web App revamp

The Web App gets a significant revamp, with the main target to eliminate distractions and help your IT pros focus on the essentials. Activities and communication now have center stage in tickets, details are relocated prominently in a new side panel, and descriptions are easier to find.

Everything gets handier, faster, and more beautiful. And you can customize that beauty! We’ve added a set of ready-to-use color themes to let you easily change the Web App’s look and vibes.

Actions at your fingertips

Until now, all the workflow actions have been grouped in the action bar on the right of object forms. Now, you can pull some actions out and into the toolbar at the top. This change allows you to choose a proper location for every action or duplicate some of them in both places to give people a choice from where to launch them.

Person pin an Activity

Activity log improvements

The more you work and collaborate with customers and colleagues on Service Support tickets and requests, the longer their activity log gets. And the revised activity log is easier to navigate than ever.
First, you can pin important activities to the very top of the list to have them close at hand whenever you resume your work.
Second, it comes in a compact, collapsed mode, and you can expand some or all of the activities to view them. And last, you can switch between the available display modes–Cards or Table–using a pair of handy controls at the top.

Follow tickets and keep up with updates

You can follow tickets and other objects to keep an eye on and get notified whenever there’s a new activity. Alloy Navigator 2021 allows you to sign up to monitor the tickets you’re interested in or set up the workflow to automatically subscribe you to the type of tickets you want to follow.

Keep your favorites close

If there are some items you want to keep handy in your Alloy Navigator, a new My Favorites grid helps you. They could be any items—tickets, assets, people, or tasks. When you mark an item as a favorite, it appears in your personal favorite list, where you can organize your favorites and immediately find any of them.

Girl marks ticket as favorites